NO MINIRAL WATER IN THE HOTEL [ROVIDED, OR COFFEE SACHET ,VERY SAD

everything is ok, there are just bed bugs... my feet are itchy

bathroom is something to be desired..coul"ve replaced the toilet seat...and clean the floor

Good services and staff.. Comfortable and safe.. Cleanliness also good.. Facilities also excellent

The hotel is situated in a "red light district". There seemed to be suspicious-looking people and activities going on from day to night around the hotel premise, especially along the shop lots behind the building, which are connected. These peeps (looked like foreigners and possibly even PATI) were idling on the street, leaning against the wall, smoking, loafing, selling/buying stuffs, and some women dressed up with thick make-ups and skimpy dress and little handbags looking like sex workers, standing along the back alleys waiting. They are either homeless or possibly illegal. Even when we were drive back to the hotel, the route took us around the shop lots, all eyes were pinned to our car when it passed by (and if not tinted, to the people inside the car) that gave us a feeling that this place is relatively unsafe. There is a 99Mart right next to the hotel but after dark, there is literally no street lamp and darkness shrouded the area. One night, my partner and I arrived back to the hotel around 9pm. While waiting for the lift I noticed some "5354" foreigners staring inside the hotel, right at me through the glass door. If you ask me how was my experience staying at this hotel and will we come back to stay, I will say no, mostly because the surrounding area is unsafe. The hotel itself is quite clean and our double room is quite spacious. The receptionist lady who handled our check-in was quite polite and patience too. When we arrived around 2pm, we saw a customer causing some nuisance with the receptionist and even threatening her because the room they booked was unavailable. I didn't know the whole story but she took it quite well. We stayed there for 3 nights but on the last day, we accidentally lost our access card. We looked every where and could not find it so we went to the reception counter and tone Indian lady who manned the desk that day was not very polite when we asked if they could provide an alternative keycard. She did not show any empathy and responded as if we purposely lose the keycard and impose RM20 for a replacement. I have stayed in many international hotels before and had experienced losing the keycard but replacement was free-they just have to deactivate the card. Oh well, we paid the penalty for a new keycard but she showed us a long face. There is really no need to show that kind of attitude. Remember, you work in a service line, the most valuable gift you can show your customers is your smile and your personality. They don't mind to fork out extra money as long as they feel good during their stay.

very convenient, got a pantry, self laundry, snack machine. friendly staff. the hotel next to *Pasar Besar* got food court for breakfast. very recommended hotel.

Everything was good. But my room was close to the main road, so it was a bit noisy.

Hotel building located at a sharp corner.

Good value for money and great location

Strategic location near food stalls, comfortable and clean environment.

Very noisy, can hear everything, noisy vehicles until midnight. Never repeat this hotel again. Not suitable if got baby

Good stay and value for money.

Hotel bersih. Toilet bersih. Air kuat. Bilik selesa. Dekat lobi ada mesin basuh n dryer, ada water dispenser. Luar hotel nampak biasa, tapi dalam memuaskan. Alhamdulillah. Saya biasa tidur di GM Hotel kalau ada majlis di Kuantan. Recommended 👍🏼

Sangat selesa. Kemudahan lengkap. Bilik bersih. Cuma air shower agak perlahan. This is my 2nd time staying in GM Hotel Kuantan. Keep it up!

Business suit la sangat, masuk-masuk air toilet tak de rupanya kena onkan kat main stop cock sebab bocor sana sini. Mandi air banjir sebab lubang air sumbat. Parking pun sikit, park depan kedai pagi-pagi kena alihkan kereta sebab lori hantar barang ke kedai. Bantal dah lah nipis, 1 je plak tu, carpet berbau, indah kabar dari rupanya.

Book two room but one of the room not sure the water pump is above or what, whole night the pump very noisy and unable to sleep well due to the noise. The room was okay just the noise pollution.

Good hotel to Stay. Recomended.

Hotel is clean and the staff is really friendly.

Room is noisy. Facing to main road, but easy to find. The water is leaking. Design is good. Must bring own toiletries. Only provide towel.

This will be my favorite hotel when I travel to kuantan for work.