I don't understand, every time I come here (which I've been coming back and forth for 2 years), I pay hundreds of thousands just to change the sheets. Towels and toilet mats were not provided before checking in, drinking water was also not available, the reason was that it had not been restocked. Toothbrush, no soap. There were lots of baby cockroaches in the toilet, the stains on the bed sheets and pillows were really visible. Cigarette trash cans are also not replaced. The TV remote sometimes breaks. But super good service. Yes it's polite, yes the receptionist is assertive, yes it's not fast either, but if on WA you'll definitely reply. I often request a room and they are ready. That's all. The facilities are not very good.