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The bed is not flat, so it makes the body sick when you want to sleep. Hopefully the quality of the bed / mattress can be improved.

Tempat tidur nya tidak rata, sehingga membuat badan sakit kalo mau tidur. Semoga bisa diperbaiki lagi kualitas tempat tidurnya/kasur nya.

Mohon maaf atas masalah yang Anda hadapi, Mardiana! Kami telah mencatat pengalaman Anda kali ini. Yakinlah, kami akan berusaha di masa depan untuk memastikan masa menginap yang menyenangkan bersama kami. Salam, Amelia.

Sorry for the trouble you&#39;re having, Mardiana! We have recorded your experience this time. Rest assured, we will make every effort in the future to ensure a pleasant stay with us. Greetings, Amelia.

Why is there no info regarding the stock of standard rooms that are empty and require an upgrade to superior unilaterally.

Kenapa tidak ada info terkait stock kamar standar yang kosong dan mengharuskan upgrade ke superior secara sepihak.

Hai, Merlin! Kami menyesal mengetahui bahwa pengalaman Anda bersama kami tidak menyenangkan. Kami pasti akan mengerjakan umpan balik Anda untuk memberi Anda pengalaman terbaik di lain waktu. Salam, Amelia.

Hi Merlin! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.

Not comfortable and the bathroom is clogged.

Kurang nyaman dan kamar mandi nya mampet.

Hai, Yeni! Kami menyesal mengetahui bahwa pengalaman Anda bersama kami tidak menyenangkan. Kami akan mengerjakan umpan balik Anda untuk memberikan pengalaman terbaik di lain waktu. Salam, Jane!


Hi, Yeni! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!

When you check-in, do you have to add money? In the app, the price is 102 thousand at check-in, adding another 48 thousand. If the price is 150 thousand / day, why not immediately publish it here if the price is that much, it doesn't matter, it's actually that much money but just a reminder that it's already cheating 🙏 for the rest it's ok.

Pas check-in emng gitu yah harus nambah uang? Di app harga 102rb pas check-in nambah 48rb lagi. Jika harganya 150rb/hari, knapa tidak langsung di terbitkan di sini jika harga segitu, tidak masalah si sebenernya uang segitu tp hanya mengingatkan itu udah termasuk menipu 🙏 untuk selebihnya ok.

Thanks for sharing your valuable feedback with us, Rabbil! Your feedback is really important for us so that we can put in our best efforts and work upon the areas of improvement. Regards, Kimawati!

There is an additional fee & the ac is not cold.

Ada biaya tambahan & ac nya tidak dingin.

I cannot enter the hotel that I ordered even though I already transferred and it's crazy again I have to pay again at the hotel ... the point is I can't enter the hotel I ordered, please return my money

saya tidak boleh masuk ke hotel yang saya pesan padahal saya udah trasfer dan gila nya lagi saya harus bayar lagi di hotel.. intinya saya tidak bisa masuk hotel yang sudah saya pesan mohon di kembalikan uang saya

Feel right, nice and comfortable for me is quite satisfying.

Merasa pas, enak juga nyaman bagi saya cukup memuaskan.

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