Honestly, I was quite disappointed with the service at this hotel. I stayed here on the night of December 31, 2025, considering I was taking my wife on a flight to Denpasar the next day, so it was close to Tambolaka Airport. What disappointed me: 1. Upon entering the room, I checked the sheets and blanket; they still had some slime stains on them, which looked like they hadn't been washed. Then there was the pillowcase, which still smelled of jigong (a type of cigarette butt), which looked like it had been used by someone else and hadn't been washed. 2. The floor was quite dusty under my feet. 3. There was no AC remote, so we asked the receptionist and they gave us one with dead batteries. 4. The TV had no channels, just a picture of ants 😄 5. There was no hot water. The only thing we had was cool and cold water 🤪 6. We booked breakfast to make things easier in the morning. And you know what happened when we went to the restaurant area at 7 and found nothing on the table? I asked the receptionist: Me (S): Where's breakfast? Receptionist (R): There's no breakfast, sir. Breakfast here is only white bread. S: But my booking included breakfast, right? Is it okay if there's only white bread? R: Yes, no, sir, everything is closed. S: Okay, give me whatever breakfast is available. R: Yes, sorry, please wait, sir. So we waited in the restaurant for half an hour, blankly, and there was no movement. Then we went to our room to continue waiting while packing. By 9:00, we saw no food, so we decided to check out. When we handed over the keys, there was no compensation. Just a simple, "Sorry, sir, everything is closed." I replied, "Okay, what can I do?" Rather than make a fuss about food, I was embarrassed to make a fuss. Finally, we tried to wander towards the city. And... several food stalls and minimarkets were open. Finally, we could have breakfast while waiting for our flight. What's surprising is that the hotel didn't take the initiative to replace the white bread with something else as compensation. Oh dear...

The facilities as stated in your ad. was horrific. no minimart,no kitchen or food access. Water supply cut of frequently n television totally down . Very unpleasant experience. I left the premises on the night of the check in day.

Please improve everything specially for cleaning

Please check your cleanlines, it's a horibble, many spider web and also the room very noisy , the reception in the night very loud with conversation. breakfast only bread and no coffee or tea

Please improve your Cleaning and room facility

Not paying proper attention to the completeness of soap, shampoo, etc.

The selling price is 300,000-350,000, and the breakfast is just bread and jam, tea bags, and ground coffee. At least it's fried rice or fried noodles with eggs. There's no soap or shampoo in the bathroom. The receptionist is also constantly on her phone, and there are four people on duty... When we asked to borrow a knife to peel a mango, they didn't have one. They bought one at the store first...

The facilities don't match what's listed in the app. The TV is under repair. There's no hot water. Breakfast is only bread, first come first served. Management needs improvement.

Please help if the room facilities are still broken and have not been repaired please do not open the room for customers, WE PAY WITH A PRICE THAT IS NOT CHEAP!, for example the TV and toilet are broken we complain to the staff saying it will be fixed in the morning until I check out they just keep quiet, I also don't just stay for a day, if it's like this it will be very detrimental to us. 3 star hotel but everything is not taken care of properly!

Suddenly stated no airport delivery.

No hot water , bedsheet are not clean, tv cannot be turn on and no breakfast even though I booked with breakfast Overall the room was ok

Slow to respond, for example to problems with rooms that have already been booked.

Surprising good hotel with a reasonable price. Walking distance to the airport.

hotel near airport, clean room, friendly service. motorbike rental service is also available

The hotel is very good, clean and well maintained

As an agriculture businessman, this hotel is quite enough to put myself in good sleep.

The hotel is very close to the airport. Near the hotel there are places to eat nearby. Recommended by the hotel staff at Sumba Kitchen. The food is quite delicious. The room is also clean.

The entrance to the hotel is quite bad. As soon as you enter the door the receptionist is stuffy and smelly. The room is dusty & smelly. The cleanliness of the hotel is very bad

Quite good and strategic. Only the access road is not yet concreted/asphalt

The staff is friendly enough but seems to lack training. The rest is pretty good and it's very close to the airport so it's really good