D***i
Leisure
5.4
/10
Reviewed 2 week(s) ago
Booked from June 29, 2026 for July 4-5, 2026, 1 night. When I checked in to the hotel, I was told to wait quite a long time just to check the data. I had a feeling there was definitely a double booking and yes, all the rooms with the type I booked were full, they said. My order had been submitted but the hotel said they hadn't seen it, they hadn't had time to save the order even though there was time from the 29th. Previously, since noon, I had tried to confirm via WA to 2 official numbers to inform me of my late check-in, but there was no response. I asked for the WA number and the answer was "My girlfriend is holding the WA number" 🤣 Very childish. During the argument, the hotel was unprofessional, their answers were just going around in circles. They offered me another room with a standard type (as I expected), I refused, I insisted on my rights. After 1 hour of waiting, they said there was an empty room, even though they said it was full before 🤣 The condition of the room was dirty walls, there was a lot of dirty trash under the sofa, there were cobwebs on the ceiling. Amenities are incomplete, just two tea bags without sugar. That's enough for people like this.
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