I understand that the general English knowledge of Japanese people is not the best, but I’d definitely expect a hotel receptionist to speak and understand English, especially in the 2nd/3rd most visited city in Japan The guy during the check in couldn’t answer couple of simple questions that I asked.
I stayed in a room with bunk bed, and I don’t understand why I had to prepare the upper bed by myself, while the one below was prepared by the cleaning staff. I had to do this again and again ever day after the room was cleaned by the staff.
Breakfast was quite poor and the room was definitely small for 3 people, however clean