Dear G***t, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments. We are truly touched and noted by your positive feedback We are looking forward to welcome you back soonest. Sincerely yours Yuniarsari Front Office Manager

Dear Guest, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Dear Mr/s y****y, Warmest Greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya. On behalf of the entire team at Harris Hotel & Conventions bundaran Satelit Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. I sincere apologize to you for failing to pleased your satisfaction and we do appreciate your feedback for us to strive to improve our service better towards our customers. I trust that we have addressed your concern accordingly and allow me to assure you that you will experience another memorable moment’s during your stay with us. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We hope that you will give us another opportunity to redeem ourselves and we will show you that this experience you had encountered is not the norm at HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Kind Regards Luh Putu Yuniarsari, Front Office Manager Harris Hotel & Conventions Bundaran Satelit Surabaya

Dear E*a, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Dear Wahyu M, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Dear a*y, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Dear D*a, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Dear Guest, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Dear D***s, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Agus Sutanto General Manager

Dear B*y, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are friendly and helpful, the room is clean and the location is strategic. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Dear G*t, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are friendly and helpful, the room is clean and the location is strategic. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Dear Salma, Warmest Greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found the breakfast is delicious. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to Harris Hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Dear G*t, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are very helpful, the room is so quiet, and the food has many variances. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Dear Meutia I, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are friendly and the breakfast is delicious. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Dear S***o, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you very much for your great feedback, your feedback is essential to our ability to continue to improve our service. As HARRIS Hotel & Conventions Bundaran Satelit Surabaya, It is our highest priority to ensure that our guest experience in equal threat adhere with bespoke and uncompromising service as our signature service. Thank you for feedback, your feedback is essential to our ability to continue to improve our service. We have noted your feedback in reference with bath amenities as we addressed your preference with the related department heads and teams to ensure delivered in expectation during stay with us. We are supports for global sustainability and service program with defining global living through we are greening our services. The guest might connect to our front desk for preferences assistances during stay. Once again, thank you for your feedback. Your feedback is a part our motivation for our team to be always continuously improve to delivered great services to our guest. We are looking very much forward to welcome you back in not so distant in time, Sincerely yours, Agus Sutanto General Manager

Dear Taufiqurrachman S, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found our hotel is clean and has a strategic location. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Dear Guest, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are helpful. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Dear G**t. Warmest Greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, We are delighted to hear that you enjoyed our breakfast menu and had a pleasant stay with us. Your positive feedback truly motivates our team to keep delivering the best quality and variety for our guests. We look forward to welcoming you back to Harris Hotel & Conventions Bundaran Satelit Surabaya. Sincerely yours, Amalia Nur Rizki. Room Division Manager

Dear B**a. Warmest Greetings from harris hotel & Conventions Bundaran Satelit Surabaya. We’re delighted to know that you found the hotel clean, comfortable, and conveniently located near KidZania Surabaya. Being close to family-friendly destinations is indeed one of the advantages our guests appreciate the most. We truly look forward to welcoming you back to HARRIS Hotel & Conventions Bundaran Satelit Surabaya for another pleasant stay..Sincerely yours, Amalia Nur Rizki. Room Division Manager

Dear O**r. Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found it clean and conveniently located. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to HARRIS Hotel & Conventions Bundaran Satelit Surabaya on your next visit.. Sincerely yours, Amalia Nur Rizki. Room Division Manager