It is the first hotel I have ever stayed at that charged for room cleaning. The staff were often not around.

Relaxing family stay with fluffy snow falling outside. Clean rooms, nice beds, pleasant indoor and outdoor onsen, breakfast was very good. We played ping pong, but unfortunately the fireplace was never lit. We enjoyed walking around in the snow, and the nearby soba restaurant was so good we ate there twice. The nearby shrine is worth a visit, and the train station is only a short walk for those without a car. I would like to visit again!

Bathroom too small for us b/c we are TALL

Got a 3 person japanesse style room. It was good, the hotel's sauna is very simple, so i recomend also exploring other saunas in the city, the room was good.

Lovely hotel. My room was large and had a view of the mountains. The onsen is small but has a nice outdoor pool which was delightful in the rain. Staff don't speak a lot of English but used translators to help. The restaurant is very nice with attention to every detail. I would stay here again.

The surroundings of the hotel are not so nice, but we were pleasantly surprised when entering the hotel. The interior was very modern and the food was delicious.

スタッフの対応が良かった

食事の際等、スタッフの方々が親切で、言葉使いも丁寧で気持ち良く過ごす事が出来ました。

An incredibly beautiful location with magical hot spring baths and very good food. I loved the welcome drink and manju, but better communication about what drinks are available would have made the experience smoother and more enjoyable. I also loved the herbal tea service in the 1st floor lounge, but the water available from the machine was barely warm to the touch -- definitely not hot enough to brew tea. I hope that hotter water could be made available for a perfect experience matching other strong points of the hotel. Thank you for a great stay!

お食事以外のスタッフさん、すごく対応よくいただきました。お食事のスタッフさんが厳しかったです（笑）お腹がすいたので追加したかったのですが、不可能！とピシャっと閉められたので悲しかったです。 美味しかったですよ。

N.A.

ゆったりできる大浴場と落ち着いた時間を過ごせる共有ラウンジでとても癒されました。 また、湯めぐりするためにほどよい立地で鳴子自体も楽しむことができました

スタッフの方は皆さん優しく、気持ち良く滞在出来ました。

Lovely hotel and nice Onsen

お風呂の泉質がとても素晴らしかった。 料理もとても美味しかった。 客室が少なく、まさに隠れ家的旅館で、心身リフレッシュできました。

丁寧な接客でした。

浴衣と下駄が貸し出しがあり、ゆったりと回れる。

スタッフさんの対応、食事は最高でした。車がないと観光は難しいと思うので、レンタカー等、車を手配しての宿泊がお勧めです。

従業員の方がどの方もプロフェッショナルで安心できる。 ただ、硫黄のためかあちこち傷みがひどく金属類は真っ黒に変色し錆びが厚くついているので覚悟は必要。 朝食が美味しい。

特にない