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Explore Hotel Mutiara Dairi

Traveloka (61)

7.1

Pleasant

From 61 reviews

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Cleanliness

7.0

Room Comfort

7.0

Meal

7.2

Location

7.4

Service and Facilites

7.2

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Surroundings (1)

Staff Friendliness (1)

Room Space (1)

Bedroom (1)

Bathroom (1)

Hotel Area (1)

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Traveler Reviews Hotel Mutiara Dairi

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Customer reviews

D***s

Transit

8.3

/10

Reviewed 17 week(s) ago

Stay for transit. Thank you

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A***y

Business

9.4

/10

Reviewed 21 week(s) ago

The staff is very friendly. But unfortunately the wifi is only available on 1 floor and we booked a room on a different floor, finally we upgraded the room with additional costs because there was no wifi. The hotel is quite antique, people were doing karaoke until 2 am, finally we didn't get enough sleep

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Jonni M. S.

4.8

/10

Reviewed 92 week(s) ago

This is not a hotel, only a boarding room category. The smell in the room musty. The volume of the shower water discharge fluctuates when taking a shower, sometimes it even disappears. Sometimes normal water doesn't come out, so the water that comes out is very hot. Not recommended to stay at this hotel.

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1 people find it helpful

Pocut J.

6.0

/10

Reviewed 156 week(s) ago

Dirty. Slum prices do not match the rooms. The bathroom is dirty. Smell. And the hot water has been waiting for 5 minutes and it's not hot. Pok a is not fun.

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2 people find it helpful

mukhamad m.

6.1

/10

Reviewed 219 week(s) ago

I understand the location but the facilities should be improved. I moved rooms because the room I ordered the TV plug didn't work on. It's also difficult to charge a cellphone. The hotel wifi in my room on the lower floor has no signal. Pdhl on Traveloka is written there is wifi. Using a cellphone hotspot is also weak. The breakfast is not good enough.

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1 people find it helpful

Accommodation's Reply

24 Mar 2021

Dear Mr Mukhamad, Thank you, sir, for the criticism and suggestions. Our hotel apologizes for the inconvenience you experienced while staying at our hotel. In the future, we will always try to improve the services and facilities that we provide. Warm regards, Mutiara Dairi Hotel Management🙏🙏

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Jimmy M.

Business

4.8

/10

Reviewed 269 week(s) ago

Breakfast is distinguished between superior rooms and suites, rooms smell of cigarettes and cigarette butts scattered in the bathroom. WiFi doesn't work properly.

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Siska Ropedani Siallagan

8.5

/10

Reviewed 271 week(s) ago

It's fun. The receptionist is friendly. The hotel has a swimming pool also loo plugs are good to add

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2 people find it helpful

Accommodation's Reply

04 Mar 2020

Dear Kak Siska Mutiara Dairi Hotel is honored to accept you and our family as our guests. We always try our best to ensure that our rooms, service and breakfast are always memorable for our guests. We also feel happy that you enjoyed the swimming pool that we provided. We are waiting for the next visit sister :) thanks. Hello, Veronica Pasaribu, SIP. General Manager Pearl Dairi Hotel

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Yeni R. P.

8.5

/10

Reviewed 271 week(s) ago

Clean, comfortable rooms, warm water, good breakfast from the hotel sarapan. For food in the canteen is less satisfying. Not all rooms can get a WiFi signal so you have to go to the lobby first.

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1 people find it helpful

Accommodation's Reply

04 Mar 2020

Dear Kak New Mutiara Dairi Hotel is honored to accept you and our family as our guests. We always try our best to ensure that our rooms, service and breakfast are always memorable for our guests. However, we also apologize for the inconvenience sister related to the condition of our Wifi. We will always improve our hotel facilities to improve guest comfort. We are waiting for the next visit sister :) thanks. Hello, Veronica Pasaribu, SIP. General Manager Pearl Dairi Hotel

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YUKI R. I.

6.0

/10

Reviewed 272 week(s) ago

The location is a bit far. but for those who are just taking a break, that's not bad.

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Accommodation's Reply

04 Mar 2020

Dear Kak Yuki Mutiara Dairi Hotel is honored to accept you and our family as our guests. We always try our best to ensure that our rooms, service and breakfast are always memorable for our guests. We are waiting for the next visit sister :) thanks. Hello, Veronica Pasaribu, SIP. General Manager Pearl Dairi Hotel

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Surianita

Business

6.1

/10

Reviewed 272 week(s) ago

Service is good but others are not. Very much needs to be fixed so that according to the price, including expensive. cleanliness and breakfast especially. Plus the place is not very strategic, going everywhere is difficult, transportation is just a pedicab, going to find food around the hotel is difficult, the canteen menu is also inadequate, even though the price is very friendly.

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Accommodation's Reply

04 Mar 2020

Dear Sister Surianita, We apologize profusely for the unpleasant experience when you stayed at our accommodation. The room you booked is usually a favorite room and we apologize if you have a different experience. We guarantee that we listen to your input on the breakfast and cleanliness section. We also guarantee that we will do everything we can to improve things for a pleasant stay. Hello, Veronica Pasaribu, SIP. General Manager Pearl Dairi Hotel

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Lasmi M.

8.7

/10

Reviewed 272 week(s) ago

The service is okay, responsive, it's just that the mattress smells like moist.

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1 people find it helpful

Accommodation's Reply

04 Mar 2020

Dear Kak Lasmi, Mutiara Dairi Hotel feels happy to accept Brother and family as our guests. We always try our best to ensure that our rooms, service and breakfast are always memorable for our guests. We also guarantee that we listen to your input regarding a damp mattress. We i will do everything we can to improve things for a pleasant stay. Thank you for visiting Sis. Hello, Veronica Pasaribu, SIP. General Manager Pearl Dairi Hotel

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sripurnawati p.

8.5

/10

Reviewed 272 week(s) ago

the hotel is comfortable, can have breakfast and the receptionist is friendly. breakfast suggestions are even more diverse

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Accommodation's Reply

04 Mar 2020

Dear Kak Sripurnawati, Mutiara Dairi Hotel feels happy to accept Brother and family as our guests. We always try our best to ensure that our rooms, service and breakfast are always memorable for our guests. We also guarantee that we listen to your input regarding the breakfast variant. We will do everything we can to improve things for a pleasant stay. Thank you for visiting Sis. Hello, Veronica Pasaribu, SIP. General Manager Pearl Dairi Hotel

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MARTIN S.

Family

10.0

/10

Reviewed 279 week(s) ago

Check-in and check-out is fast. For a pretty good breakfast according to the price.

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Ryo D. S. P.

Family

9.1

/10

Reviewed 280 week(s) ago

Comfortable room, friendly service. But a little criticism of the toilet wall should be closed.

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Accommodation's Reply

11 Jan 2020

Dear Ryo, Thank you for your visit and review, Mr. We have upgraded as soon as possible regarding our facilities. We hope that this will not reduce your trust in visiting our hotel again. Thanks. Horas! :)

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Rotua N.

Romantic

6.2

/10

Reviewed 281 week(s) ago

The room smelled a bit. the lack of a power outlet so it is rather difficult to charge your cellphone / leptop with the TV power. the sleep light is not on. For the service is quite satisfying c and the location is somewhat into the village so it is not too noisy for those who like peace.

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1 people find it helpful

Accommodation's Reply

11 Jan 2020

Dear Marihot, Thank you for your visit and review, Mr. Previously we apologize for the inconvenience caused during the stay at our hotel. We have upgraded as soon as possible regarding our facilities. We hope that this will not reduce your trust in visiting our hotel again. Thanks.

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Evi E.

Romantic

6.0

/10

Reviewed 284 week(s) ago

The place is nice, the location is good, but the bed cover is itchy, maybe not washed.

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Accommodation's Reply

08 Dec 2019

Dear He said, Thank you for your visit and review, Mr. We apologize in advance for the inconvenience caused during our stay at our hotel. We have upgraded as soon as possible regarding our facilities. We hope that this will not reduce your trust in visiting our hotel again. Thanks.

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tipani r. g.

Business

4.8

/10

Reviewed 284 week(s) ago

The room was stuffy for the size of a suit room, the toilet was dirty, there was no sleep light so when sleeping I had to open the toilet and smell! Breakfast is not tasty and service is not swift. I will never choose this hotel again 😞

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1 people find it helpful

Accommodation's Reply

08 Dec 2019

Dear Tipani, Thank you for the review, Mother , We apologize in advance for the inconvenience this has caused while staying at our hotel. We have made this review as a learning and important note to improve our facilities and services. We also immediately do an upgrade / follow-up related to the obstacles encountered. in order to avoid the same incident from happening again. Thank you :)

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Widhiyaksa S.

Backpacking

8.5

/10

Reviewed 284 week(s) ago

Cheap but comfortable lodging to rest in Sidikalang.

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Accommodation's Reply

08 Dec 2019

Dear Customer, Thank you for the review, Sis. Hopefully our hotel will be better in the future. Awaited next visit. Horas, Swimming juah, Njuah-njuah! :)

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Meta I. G.

Business

9.7

/10

Reviewed 287 week(s) ago

This hotel is nice and convenient for those of us who are traveling to Sidikalang.

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1 people find it helpful

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Overall Ratings & Reviews Hotel Mutiara Dairi

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