Overall Ratings & Reviews Playa Los Arcos Resort & Spa All Inclusive

The good: The vibes are on point. It is centrally located, but the pools are tucked away so you have privacy. For food, there is only one restaurant with a buffet and a couple grills. I always went to the grills for the freshest options. Getting to sit along the boardwalk and eat breakfast and people watch was fun. It’s definitely chill vibes. We had access to a couple other hotels up the road, one having a rooftop pool, bar, and restaurant. The bad: the room smelled weird, but was recently renovated and had a really nice bathroom. Our room (322) had the best view. There was only one restaurant so not a huge variety, but if you don’t get the all-inclusive package or want to pay extra, there’s tons of other places to eat all around. Overall: a positive experience, it’s very esthetic.

Good

Found dead cockroaches under the curtains. The reception desk shrugged their shoulders when I told them as if they have no control over this. Staff also spoke Spanish and laughed about it while I was trying to get help. They said they could refund us 17$ for the inconvenience. I will never return.

Everything was except for the rooms. They are too small.

Great location but disappointed with the property quality and the “all inclusive” status. Maybe I misunderstood what all inclusive means but in previous experiences, we have access to all restaurants with reservations. We were given a voucher for 2 nights of reservations at the same restaurant that the buffet is located in. We only had access to the buffet which made us both quite sick on day two. We stopped eating at the resort entirely besides pastries and fruit we could peel for breakfast. We were only allowed two bottles of water per day that were put in our room or else we had to pay. I tried to order a corona and was told that was not included in our “all inclusive” package. Mixed drinks from the bar came from the soda gun and we could only have the two types of beer on tap. When accessing the snack bar we would get mixed information from different staff, some days we could have guacamole and salsa and on other days the staff said it was part of the menu only not for “all inclusive”. The pool loungers had visible dirt lines indicating they were never cleaned. The resort advertises three pool areas but it’s essentially one. The adult only pool is the size of a hot tub and was quite dirty. There was mold in the grout. The pool was closed for 3 days of our stay for maintenance. I appreciate that the resort takes time to maintain the pool but notice of this service before our trip would have been nice. Walls are thin in rooms with large gaps around the doors.

I wanted to like this place. All the all inclusive food was only buffet food. There were flies there. We did have 2 meals at a sit down restaurant but it was the same limited menu both times. Cleaning staff was attentive but the waiters were not. We got sick with vomiting and diarrhea for 2 days. We did discover that they have a sister property across the street (Casa Susana )that has a tiny pool but with shade. We didn’t go back to the beach as it was peaceful. We came on a packaged trip that included airfare. Read all reviews before deciding.

Great location, nice pool. My room air conditioner didn’t work for two days.

Loved everything ! stayed here 3 days, beds could be a bit more comfortable but overall super great

Amazing location, right downtown very close to everything. A few things to note during our 9 day stay at Playa Los Arcos that differed from other all inclusive resorts we have stayed at: - there is only one restaurant buffet style to eat at here, the food was good and plenty of options, but we did end up eating out a few nights for variation. The other two restaurants on the property are not apart of the all inclusive- something that was not specified until we got here. - the maid service is fairly poor- asked for more shampoo/toilet paper/towels and water bottles and they never came, to make up our room we had to ask (unlike other all inclusive we have stayed at) -when we asked the lobby for more water bottles we were told that the two in our room upon arrival were complementary one time only - room service is extra charge, unlike other all inclusive resorts we have stayed at it was included hence the “all inclusive” - there are no drinks (alcoholic or non alcoholic) in the fridge - servers at the restaurant (minus one) was poor, felt ignored every meal even with the all inclusive bracelets on. Took 30 minutes to get a drink. Since the all inclusive restaurant is also a restaurant for the public they paid more attention to those customers not from the resort. - drinks were very good- Alexander and Aaron are the best bartenders there! -beach vendors bother you every 30 seconds We came here for the older, cultural vibe and we got it!

Good people

Very good service and very bad rooms not look like pictures at all

Very old property

Lovely place for a short stay!

Friendly people and nice location

The buffet was average at best. Please include better choices.

A/C wasn’t working. They trasfered us to a very very small room .. no refund or compensation… or an apology… won’t be staying there anymore.

The property is not a resort this was a hotel that has the option of including meals and drinks food was good as well as the service but over all i would have not stayed at this hotel since the room i chose when checking out was nothing to what the pictures advertise i did have a veiw of the beach if I stood up but if i wanted to lay down on my balcony i had no privacy because the tenant on the top floor had no wall to give you privacy, also no shade to enjoy balcony the area is open so all the noise from the street is heard very early in the morning before 7am. The hotel was also being remodeled in some of the rooms so when at the pool you hear all the banging going on from the room they are fixing also since this is a hotel and not resort like they promote the pool is in the middle and can get very crowded during the busy time of year luckily i was checking out as more people arrived

Great place and love the location.

This place is in a great location if looking to stay in the Zona Romatica! Room was a little small, but clean. Service was great and food was good (request Marcel in the restaurant-very friendly and your drink will never be empty)! Make note that this is a VERY family oriented property and kids will be everywhere. Pool seating is limited, and usually taken by families. But there are a lot of seating, and waiters, on the beach. Would stay here again!

We really liked the service. The entire staff was very friendly and helpful specially Eliseo, Rogelio and two other staff members who unfortunately didn’t get their names. They did everything possible to ensure we had a pleasant vacation and we are very thankful for that. The only thing we didn’t like and the reason we don’t gave it five stars was the superior single room where we stayed in, which was clean but needs some renovation, like installing soundproof doors and windows because the hotel is located in a very busy area where a lot of noise could be heard from very early in the morning.