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Traveler Reviews Lucky Hotel Palu
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20
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40
40
Customer reviews
T***y
Staycation
8.4
/10
Reviewed 9 week(s) ago
Fast response in chat, only the room is not very clean
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Accommodation's Reply
28 Feb 2026
Thank you for staying at our hotel. We apologize for any inconvenience caused. You have been notified of this issue and the management team will investigate further. We wish you good health and look forward to welcoming you again in the future.
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L***a
8.5
/10
Reviewed 15 week(s) ago
Nice kookk for that price
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Accommodation's Reply
20 Feb 2026
Thank you for rating and reviewing our hotel. We wish you good health and look forward to welcoming you again in the future.
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M***H
8.8
/10
Reviewed 17 week(s) ago
Hotel staff is very friendly.....the best
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P
PTGAEAdvanEnergi
8.8
/10
Reviewed 20 week(s) ago
[Engaging opening line] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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OO
Oceng O.
8.8
/10
Reviewed 21 week(s) ago
Stayed 4 nights, asked for the room to be cleaned, but was ignored.
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1 people find it helpful
K***l
Business
8.1
/10
Reviewed 25 week(s) ago
The place is actually quite good, but the internet is terrible, especially the receptionists, when complaints are made they are more busy video calling their partners.
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2 people find it helpful
H***s
Medical
8.8
/10
Reviewed 26 week(s) ago
nice hotel budget in town, worth it
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A
ASIS
Business
9.1
/10
Reviewed 46 week(s) ago
Strategic area in the city, affordable room rates and fairly spacious.
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George J.
Transit
10.0
/10
Reviewed 49 week(s) ago
Have stayed here many times, always satisfied.
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J***e
9.7
/10
Reviewed 67 week(s) ago
Thank you for the service at Lucky Hotel. I stayed for 2 nights using 2 rooms with my family for graduation purposes in Palu city. Good service, satisfying breakfast, spacious room size and spacious bathroom. Overall, it is highly recommended to stay at Lucky Hotel Palu 🤗🥰
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1 people find it helpful
Accommodation's Reply
31 Jan 2025
Good morning sir/madam, thank you for your good review :) I hope we are on your list of favorite hotels :)
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J***e
9.7
/10
Reviewed 67 week(s) ago
Thank you for the service at Lucky Hotel. I stayed for 2 nights using 2 rooms with my family for graduation purposes in Palu city. Good service, satisfying breakfast, spacious room size and spacious bathroom. Overall, it is highly recommended to stay at Lucky Hotel Palu 🤗🥰
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Accommodation's Reply
31 Jan 2025
Thank you sir/madam :) I hope we are on your list of favorite hotels
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an
aspian n.
Business
10.0
/10
Reviewed 71 week(s) ago
Room cleanliness is always maintained.
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Delviana N.
Leisure
9.4
/10
Reviewed 79 week(s) ago
Second time staying here, the hotel is comfortable, close to the city center, the room is clean, spacious for the three of us with small children, the bathroom is very spacious and clean. Will always stay here every time I go to Palu.
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Andri
Business
8.4
/10
Reviewed 81 week(s) ago
The room cleanliness is good. Unfortunately for breakfast, before 9 am it often runs out and is not refilled. Really very disappointing.
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2 people find it helpful
M***a
8.3
/10
Reviewed 82 week(s) ago
The location and cleanliness of the hotel are good, the hotel staff is not friendly and agile. Instead of greeting guests when they arrive, they are only busy chatting, without greeting or offering help carrying suitcases. The taste of the food at breakfast is very salty. Maybe the cook didn't taste the food before serving it.
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Arifandi
10.0
/10
Reviewed 98 week(s) ago
The hotel staff was very friendly and very helpful.
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+3
1 people find it helpful
SL
Sienny L.
8.5
/10
Reviewed 117 week(s) ago
Hotelnya bersih, air panasnya lancar, breakfast enak tapi telat. Seharusnya bisa breakfast jam 7 tapi jam 7 lewat belum siap. Gapapa sih, bagi saya tetap recommended.
2 people find it helpful
v
vandy
9.3
/10
Reviewed 122 week(s) ago
The rooms are very comfortable, clean, good, only the breakfast menu needs to be added.
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muhtar e.
6.5
/10
Reviewed 122 week(s) ago
The hotel is good, the new building is okay, but it's a shame that the service standard of the receptionists, both girls and boys, is bad.
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1 people find it helpful
SARLIAN TURNIP
6.5
/10
Reviewed 130 week(s) ago
The worst hotel and will not come back again, booked 2 rooms for a total of 10 days and even then because of work matters. This hotel does not have smoking rooms. Breakfast wasn't ready until around 8 am. Got a room that could be connected to another room but the door was broken and couldn't be locked. Bad bad and will never come here again.