Residence Anugrah

Explore Residence Anugrah
7.3
Pleasant
From 108 reviews
Provided by travelers on
Cleanliness

7.1

Room Comfort

7.3

Meal

7.7

Location

7.7

Service and Facilites

7.2

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Hotel Area (3)
Surroundings (2)
Staff Friendliness (2)
Wifi (2)
Check-in/out Time (2)
Ambiance (2)
Bedroom (2)
Bathroom (2)
Distance to City Center (1)
Accessibility (1)
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Traveler Reviews Residence Anugrah

Number of reviews per page
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40
Customer reviews
Teguh D.
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Business
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9.7
/10
Reviewed 51 week(s) ago
Comfortable atmosphere for resting.
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A***a
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5.0
/10
Reviewed 62 week(s) ago
Booked 3 rooms, only 1 room came to the receptionist. Disappointing.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 89 week(s) ago
Steady laa. Recommended. Cool place
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1 people find it helpful
Tio
icon-origin-TRAVELOKA
5.6
/10
Reviewed 172 week(s) ago
The bathroom is dirty and the water is yellow plus dirty sheets and blankets are not replaced.
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5 people find it helpful
Clara Marito Sirait
icon-origin-TRAVELOKA
4.8
/10
Reviewed 185 week(s) ago
But seriously there is a strong smell throughout the room. The white spray turns black, maybe it hasn't been replaced for months. The bathroom floor is really dirty. The one who gave the lock heard when he said "it smells really bad" but just left right away. Regret because I paid in advance from the application.
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3 people find it helpful
Nani S. D.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 186 week(s) ago
The bathroom smells, the water smells like rust, the sheets look dirty.
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SAUDA B.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 190 week(s) ago
Bad experienced this hotel not friendly from reception service and lazy to.
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Accommodation's Reply
22 Apr 2022
We are sorry for the inconvenience caused to you! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey
Arthur T.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 197 week(s) ago
The closet is dirty and dirty, the drains are clogged, the room smells, the staff is indifferent, it looks like it uses used sheets and is noisy because there is carpentry activity.
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Accommodation's Reply
03 Mar 2022
We are sorry for the trouble caused, Arthur!Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Martiah!
Rachmad R.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 201 week(s) ago
Well water, the water is yellow, dirty, smells, this is really bad.
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Accommodation's Reply
16 Feb 2022
Hey Rahmad, It is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, Kisno!
Hendra S.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 201 week(s) ago
The staff is not friendly, the rooms seem to be rarely cleaned for guests who have just checked in.
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1 people find it helpful
Accommodation's Reply
16 Feb 2022
We are really sorry to disappoint you, Hendra! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Kiswari!
Fransisca S
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
The rooms are ok, good, only the water, honestly, is not good. The location is also good. Anyway, everything is ok and good, just in the water.
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1 people find it helpful
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Encju
icon-origin-TRAVELOKA
5.5
/10
Reviewed 210 week(s) ago
The problem with the water and the bathroom. The water is smelly and rusty, afraid to splash it on the skin the bathroom is clogged. Hair is falling out everywhere like it used to be ready to look for lice or tufts in the room . The room was not cleaned before being occupied. The towels were torn as if they had just been bitten by a dog. Just this last one. It's 9000% different from the first stay.
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3 people find it helpful
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M ilham a. h.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 212 week(s) ago
The front office is not friendly, the face is frowning.
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2 people find it helpful
Ahmad L.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 213 week(s) ago
The motorbike is lost in the parking lot, the towels are torn, dirty, yellow, the water smells of rust.
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1 people find it helpful
Arsyila
icon-origin-TRAVELOKA
5.8
/10
Reviewed 216 week(s) ago
Dirty room, smelly toilet yellow water. Check in 2 nights. Only able to sleep 1 night. It's okay simple rooms. But at least CLEAN.
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Mulyadi S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 230 week(s) ago
Kotor, seprei kotor, kamar mandi juga.
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Ramawati
icon-origin-TRAVELOKA
5.4
/10
Reviewed 249 week(s) ago
Price does determine quality. The toilet is very dirty and smelly. Yellow like never cleaned. And security, in my opinion, is not friendly, yes, first came he was not greeted. And left alone, the car park is not directed. Quite disappointed, but how the price determines the quality. But you should have good management. So that customers are not disappointed with the service.
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1 people find it helpful
Accommodation's Reply
10 Mar 2021
Hi Rama! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Nur!
Aryanti
icon-origin-TRAVELOKA
6.4
/10
Reviewed 256 week(s) ago
The location and condition of the room is quite good but the water smells bad and the discharge is very small.
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Jeremy H.
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5.9
/10
Reviewed 269 week(s) ago
Actually not bad, but yellow water, broken clothes hanger, broken toilet, damp room, broken shower.
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1 people find it helpful
Deni S. P.
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Backpacking
icon-origin-TRAVELOKA
6.2
/10
Reviewed 270 week(s) ago
Room 124 shower faucet is broken. no towels are given, even the bath soap is no longer there. Cold AC only takes a long time.
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1 people find it helpful
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