Dear Naieela,
Thank you for the review posted, we are extremely sorry for the shortfall you encountered during your stay. We are extremely sorry that we failed to make your visit as enjoyable as it could be. We will make sure to share your constructive comments with the teams. We shall reviewing our cleaning procedures to improve our service and make sure this doesn’t happen again. Cleanliness and hygiene are two of our highest priorities, and we take your feedback very seriously.
Best Regards,
Management Team