Overall Ratings & Reviews Muong Thanh Grand Bai Chay Hotel

Dear Customers, First of all, on behalf of all staff of Muong Thanh Grand Bai Chay Hotel, we would like to sincerely thank you for choosing to stay and taking the time to share your sincere reviews about your experience. We are very happy to know that you are satisfied with the quality of service, clean space and scenery at the hotel. Your compliments are a great source of motivation for us to continue to strive to improve the quality of service every day. We would also like to acknowledge your comments on clearly distinguishing between city view and sea view room types. This is a very practical comment and we will quickly review and remind the reception staff to inform guests upon check-in, helping customers avoid unnecessary confusion. Once again, thank you for your trust and companionship with us. We look forward to welcoming you back in the near future and bringing you more and more complete experiences. Sincerely, Nguyen Thuy Trang (Mrs.) Hotel Executive Director

Dear Valued Customers, First of all, we would like to express our sincere thanks to you for choosing to stay at Muong Thanh Grand Bai Chay Hotel and taking the time to provide feedback on your experience. We are sorry to hear that you experienced a musty smell in your room and this affected the quality of your stay. We sincerely apologize for this inconvenience. Immediately after receiving your feedback, our technical and housekeeping departments have thoroughly inspected the rooms to review and thoroughly fix the above situation, ensuring that it will not happen to other customers in the future. We always want to bring you the most comfortable and enjoyable vacation space. Therefore, all comments are extremely valuable for us to improve further. We hope to have the opportunity to welcome and serve you again in the near future, with increasingly better service quality. Sincerely, Nguyen Thuy Trang (Mrs.) Hotel Executive Director

Dear Valued Guest, First of all, we would like to thank you for choosing to stay at our hotel and taking the time to share your feelings. We are very pleased to know that you are satisfied with the quality of the rooms, especially the sea view - one of the highlights that the hotel is always proud of. In addition, we would like to acknowledge your sincere comments about the breakfast. This will be an important factor for our Food and Beverage department to review and adjust the menu to improve the quality and better meet the expectations of our customers in the future. We hope to continue to welcome you in the following holidays and bring you a more complete experience. Best regards, Nguyen Thuy Trang (Mrs.) Hotel Executive Director

Dear Customer, First of all, thank you very much for choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking some time to share your experience during your stay here. The Board of Directors and staff of the hotel are very grateful for your feedback. With these feedbacks, we have more motivation and encouragement to continue working hard to bring customers the best quality of service. We hope that you have had a wonderful experience in Ha Long city and at Muong Thanh Bai Chay. Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang(Mrs.) Director of Muong Thanh Grand Bai Chay Hotel

Dear Customer, First of all, thank you very much for choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking some time to share your experience during your stay here. The hotel's Board of Directors and staff are extremely grateful for your feedback via Traveloka. From these feedbacks, we have more motivation and encouragement to continue working hard to bring our customers the best quality of service. We hope that you have had a wonderful experience in Ha Long city and at Muong Thanh Bai Chay. Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang(Mrs.) Director of Muong Thanh Grand Bai Chay Hotel

Dear Yen, First of all, we would like to send our most sincere thanks to you for choosing Muong Thanh Grand Bai Chay Hotel as a place to stay for your trip. We would also like to thank you for your valuable feedback through Traveloka. Thereby, we are extremely sorry for the inconvenience and discomfort that you and your family experienced during your last trip. Your reviews and suggestions are very important to the Hotel Management. solutions to improve service quality. All your reviews have also been forwarded to the relevant departments to seriously review and remind the staff of the departments as well as the entire staff of the hotel. We hope that you accept the apology from the hotel and hope we have the opportunity to welcome you again in the future with better service quality. Wishing you and your family good health and success Best regards, Nguyen Thuy Trang(Mrs.) Director of Muong Thanh Grand Bai Chay Hotel

Dear Mr / Ms Hoang, First of all, thank you very much for trusting in choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking a little time to share your experience during your stay here. The Board of Directors and the hotel staff are extremely grateful for her feedback through Tripadvisor. Along with these feedbacks, we have more motivation and encouragement to continue working efforts to bring our customers the best quality of service. We hope that she has had wonderful experiences in Ha Long City and in Muong Thanh Bai Chay Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang (Mrs.) Director of Muong Thanh Grand Bai Chay Hotel

Dear Mr / Ms Le, First of all, thank you very much for trusting in choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking a little time to share your experience during your stay here. The Board of Directors and the hotel staff are extremely grateful for her feedback through Tripadvisor. Along with these feedbacks, we have more motivation and encouragement to continue working efforts to bring our customers the best quality of service. We hope that she has had wonderful experiences in Ha Long City and in Muong Thanh Bai Chay Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang (Mrs.) Director of Muong Thanh Grand Bai Chay Hotel