8.6
Very Good
From 38 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.4

Location

8.7

Service and Facilites

8.6

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Traveler Reviews Muong Thanh Grand Bai Chay Hotel

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40
Customer reviews
T***h
icon-Leisure
Leisure
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9.7
/10
Reviewed 4 week(s) ago
BF has few dishes but not very delicious, the room quality with sea view is very nice
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N***n
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10.0
/10
Reviewed 16 week(s) ago
Very friendly, enthusiastic, always happy and sociable
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Customer, First of all, thank you very much for choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking some time to share your experience during your stay here. The Board of Directors and staff of the hotel are very grateful for your feedback. With these feedbacks, we have more motivation and encouragement to continue working hard to bring customers the best quality of service. We hope that you have had a wonderful experience in Ha Long city and at Muong Thanh Bai Chay. Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang(Mrs.) Director of Muong Thanh Grand Bai Chay Hotel
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Nguyễn T. T. H. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 39 week(s) ago
Friendly and very helpful staff
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1 people find it helpful
Accommodation's Reply
01 Oct 2024
Dear Customer, First of all, thank you very much for choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking some time to share your experience during your stay here. The hotel's Board of Directors and staff are extremely grateful for your feedback via Traveloka. From these feedbacks, we have more motivation and encouragement to continue working hard to bring our customers the best quality of service. We hope that you have had a wonderful experience in Ha Long city and at Muong Thanh Bai Chay. Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang(Mrs.) Director of Muong Thanh Grand Bai Chay Hotel
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T***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 57 week(s) ago
Khách sạn sạch sẽ bữa sáng ngon gần ngay cảng tàu quốc tế
1 people find it helpful
Khanh H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 121 week(s) ago
Khách sạn chất lượng, nhân viên vui vẻ, kỳ nghỉ tuyệt vời.
3 people find it helpful
Bui M. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 130 week(s) ago
Khách sạn đẹp. Sạch sẽ. Yên tĩnh. Sát biển. Nên tuyệt
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NT Yen
icon-origin-TRAVELOKA
6.4
/10
Reviewed 137 week(s) ago
vào phòng toàn mùi thuốc lá, ga giường thì bẩn thấy toàn vết ố tùm lum khắp nơi, được cái đặt phòng được view đẹp
1 people find it helpful
Accommodation's Reply
22 Oct 2022
Dear Yen, First of all, we would like to send our most sincere thanks to you for choosing Muong Thanh Grand Bai Chay Hotel as a place to stay for your trip. We would also like to thank you for your valuable feedback through Traveloka. Thereby, we are extremely sorry for the inconvenience and discomfort that you and your family experienced during your last trip. Your reviews and suggestions are very important to the Hotel Management. solutions to improve service quality. All your reviews have also been forwarded to the relevant departments to seriously review and remind the staff of the departments as well as the entire staff of the hotel. We hope that you accept the apology from the hotel and hope we have the opportunity to welcome you again in the future with better service quality. Wishing you and your family good health and success Best regards, Nguyen Thuy Trang(Mrs.) Director of Muong Thanh Grand Bai Chay Hotel
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Diep L. h.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 143 week(s) ago
Nhân viên tại sảnh chỉ cho khách nước ngoài uống trà chanh miễn phí . Khách Việt Nam như chúng tôi không được phụ vụ chu đáo như họ
4 people find it helpful
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Nguyen T. D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 148 week(s) ago
4 sao tôi thấy cũng ổn. pòng đẹp đầy đủ. săn được giá rẻ trên 1 triệu tí ở khá thoải mái
3 people find it helpful
Le
icon-origin-TRAVELOKA
9.1
/10
Reviewed 149 week(s) ago
Nice hotel, friendly staff
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2 people find it helpful
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Tran Q. T.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 164 week(s) ago
Everything in the hotel is ok, deserves 5 *. But the soundproofing of the rooms alone is inferior to even the lowest-class hotels. At 5 am sleeping, the next room said what was clearly heard, not missing a single word. Never been in a hotel with such bad soundproofing. Chaecs will never come back again.
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5 people find it helpful
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Bui Q. A.
icon-Family
Family
icon-origin-TRAVELOKA
5.7
/10
Reviewed 258 week(s) ago
Check in at 23:30 'room to rest at 6:30 am check out. Family members do not carry luggage. Going people do not. Out to check out the receptionist lost her towel. Do not know what kind of hotel work is done that takes the whole morning of the family because the hotel party setup lacks clothes? Request check camera check is not allowed. I don't know how 4 star hotel is very boring
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2 people find it helpful
Vu Kien G.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 278 week(s) ago
Clean, beautiful sea view, so choose this area to support the east compared to Muong Thanh opposite the sun world
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5 people find it helpful
Accommodation's Reply
06 Feb 2020
Dear Mr / Ms Hoang, First of all, thank you very much for trusting in choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking a little time to share your experience during your stay here. The Board of Directors and the hotel staff are extremely grateful for her feedback through Tripadvisor. Along with these feedbacks, we have more motivation and encouragement to continue working efforts to bring our customers the best quality of service. We hope that she has had wonderful experiences in Ha Long City and in Muong Thanh Bai Chay Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang (Mrs.) Director of Muong Thanh Grand Bai Chay Hotel
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Le
icon-origin-TRAVELOKA
9.7
/10
Reviewed 278 week(s) ago
The hotel has nice view and nice breakfast!
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Accommodation's Reply
06 Feb 2020
Dear Mr / Ms Le, First of all, thank you very much for trusting in choosing Muong Thanh Grand Bai Chay Hotel for your trip and taking a little time to share your experience during your stay here. The Board of Directors and the hotel staff are extremely grateful for her feedback through Tripadvisor. Along with these feedbacks, we have more motivation and encouragement to continue working efforts to bring our customers the best quality of service. We hope that she has had wonderful experiences in Ha Long City and in Muong Thanh Bai Chay Once again, thank you and wish you health and success. Best regards, Nguyen Thuy Trang (Mrs.) Director of Muong Thanh Grand Bai Chay Hotel
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TRUONG V. V. A.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
10.0
/10
Reviewed 282 week(s) ago
Friendly staff. Lovely modern hotel, can see the beach from my room very romantic
2 people find it helpful
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