Overall Ratings & Reviews Orchid Homes

I had a great time. Very clean place and great location in the Gigiri area close to thd UN and the US embassy.

Very friendly staff, very clean and comfortable guest house, beautiful garden and pool.

Poor internet connection and Orchid is not providing transport to its guests

Very friendly and accommodating staff.

Returning to Orchid Homes felt like returning home! A simple but lovely guest house, location is ideal for access to the UN Compound, and an easy walk to Craft Centre or Village Market. Wifi works well, staff is friendly, rooms are clean.

The staff were helpful and very courteous.

A nice old mansion, very quiet. The pool was too cold to swim in.

My wife and I are seniors. They gave us a room in the attic. Two flights of stairs with no lift and no help. The room had no internet and we did not want to go down again to complain. There is no phone in the room. It was freezing and no heating.

Turning a villa into a hotel makes every room unique--but our room (Sage, on the ground floor) was appalling. Just in front of the reception, the restaurant and the hotel entrance door, the room's door has no noise insulation, making every conversation between the hotel personnel and guests sound like inside the room. When guests start making breakfast and checking out at 6am in the morning, it's impossible to sleep. The cherry on the cake? The room's door has a glass that cannot be shaded or covered, making it possible for people on the stairway in from of the room to look directly into the room (over the bed!). More: lapidated bathroom with a tiny sink and no mirror--the sliding door had no handle on the inside making it impossible to close. Mattress very uncomfortable. No hotel sign from the road whatsoever, not even on the doorbell, the guard on duty was not present when we come and we had to call the property to be sure to be at the right address. I truly hope that the other rooms are better (the villa is really nice) but a normal hotel cannot have guests play Russian roulette on room selection!

Everything was fine only the tv had no signal. It had all the apps but i guess it was just the weather condition because it happens. But i was there for business so it was good and quiet

Great place to stay I enjoyed my vacation. I will recommend my friends

Hosts phone etiquette quite unreceptive...felt like it was an interruption...! I stayed at a another location opposite the sites location address...not what i had seen on the site. At check out, she insisted i had not made a payment. She was clueless, and after a hectic 20 min or so...she confirmed the payment had hit her account. WIFI unavailable, TV buffered all the while, couldn't work. Water heater is disfunctional...a very unpleasant experience.

The place was clean but not very private. The receptionist on site kept knocking at the door and intruding. Otherwise, it's a cute little place.

All of the staff were amazing and so helpful to our family! Would highly recommend staying here if traveling with kids.

Small room (Sage) with dilapidated bathroom. Beautiful main hall and living roon. Nice pool area out back, too bad it's weedy. Nice breakfast room and service.

Maggie is super friendly. The staff is efficient and great.

Great and convenient place to stay in Nairobi. Agnes and Maggie were stellar!

This property feels like home, not like a hotel. The rooms are very clean, and the staff extremely friendly - in addition to being wonderful cooks!. The property is very well located in Gigiri - walking distance to UN and shops. This is my second stay. I come regularly to Nairobi and have tried many hotels/B&B/homes around Gigiri. This is my best find and I will stick to it in the future. There is nothing that I disliked about the property.

Due to flight delays I was only able to stay one night instead of the two nights I originally booked. I called the hotel and told them this as soon as I was aware I couldn’t get there for my original check in date. I was told “no problem we will cancel your first night”. They have charged me for two nights even though I was only there one.

The friendliness and commitment of the staff involved they were really very nice and worthed to be mentioned. I felt like I was at home.