Impeccable service from check in to check out. Their attention to detail is unparalleled. The staff is extremely friendly and courteous. Truly a five star experience. Definitely would come back again and recommend to everyone.

We hesitated to book on hotels.com for a Kenya safari but it was a flawless experience. Game drives/guides at Mahali were so kind and every staff welcoming to our every request however minor. We are picky about wines and food and this camp far exceeded our expectations. The Virgin/Richard Branson association gives Mahali an edge on well trained staff vs other camps we visited in Kenya and S. Africa. We always want aircon for sleeping and we’re worried about open tents but honestly the air temps were perfect in September when we visited. Slept like kings here. We saw lions elephants leopards giraffe just no rhino in The conservancy. Other than that this was a perfect stay and compared to other quotes of rates from other camps Mahali Mzuri was expensive yes for our budget but in comparison was a great value booking directly online and the staff emailed with us directly readily before and after booking for any questions.

Wonderful hospitality at the camp. Great team that go out of the way to ensure every comfort and beyond. Amazing spa area and treatments. Tents could be improved in line with others in terms of beds and cooling as it got very hot. Twin beds were smallish but comfortable. Great linen n towels. Betty our guide was super as was Cosmos who served us and took care of every need. Camp’s laundry service is excellent. Small touches like the send off song and dance and considerate touch like arranging a birthday cake was so wonderful. Really thankful. The pool facilities were great and the overall camp area is really well located. I wish their lobby or lounge area was more welcoming in terms of seating. But it’s good even now. I loved my stay overall. Any small glitches were quickly addressed and fixed. Would stay here again!

The hotel was above my expectation. They cater from everything from having drinks on tap from the moment they picked us from the air strip all the way to the inclusive laundry service and sun tan lotion. You could literally go here with so little as they have everything ready for you. The game drives were excellent and we were walking the Mara whenever we got the chance, encouraged by the guide to do so when he knew it was safe. The location of the lodge is excellent and we saw a lion hunt from the deck on the last day! What more can you ask for. Truly magical....

Absolutely faultless in every aspect. Best way to experience the Maasai Mara if you want to see lots of game, relax and eat well. Staff was brilliant and helpful