The hotel is fantastic , but how to get there isn’t safe . Drive the the hotel was very unsafe due the road .

We had no internet, no water, no TV. Due to the issues with water we were unable to take showers when we wanted and thus had to leave/check out to change hotels and shower. Also there are no spa facilities or swimming pools (there were empty) we were told they don’t fill them until the summer. Worst hotel experience to date.

One of the worst stays we had in Morocco. The whole Spa, swimming pool, hamam were closed! The room we got was below par! It was really small, outdated and had no facilities! Really disappointed, and won't be visiting again

Price to service still a lot to do. More experience needed in restaurant.

some part of the hotel is it still on contrition bu the par that we stay needs an update

this is not Hotel and SPA resort. The SPA building is still under the constraction. No gym, swimming pools outside are under the constraction or without water. There are no road from the main road, but only kind of trail. Chimey in the room didn't work. Althouth breakfast was included into the price, they still charge us for coffee. Very disapoined experience. I definetely won't come again and also would like to get a fool refund. I also have pictures from the hotel.

Nice location but very inconvenient for transportation to city center, charged $20 each way by taxi to city center, very expensive.

Friendly staff, quiet location, nice rooms with excellent air conditioning. However, nearly impossible to find, poor description by hotel that you have to take a dirt road, small sign only visible coming from one direction. Terrible internet even near their router which was basically unusable due to snails paced speed and dropped connections. Wireless did not reach to rooms even if it had worked. Safety - while very nice to sit at tables on the grass, when it got dark, there was zero lighting, obstacles in the path back (pipes sticking up, hoses to pumps to the pool) and no protection against falling into the pools. They had these cute white basket chairs which flipped over when an adult sat in them. Saw several people pitched onto the grass. These are the top issues but there are more. Staff was very friendly and helpful but they aren’t in a position to address what are fundamentally management issues. I needed the internet, cellular was very slow(not hotel issue) so to do further trip planning was nearly impossible. I don’t know how they compare to other hotels in the area but I would recommend looking elsewhere unfortunately (because I really wanted to like staying here).

Property itself was ok. What is misleading is google map pin in Expedia site shows this hotel being in town, however, it’s 5 miles outside. Property was difficult to find with Google maps and for an English speaker was very difficult to locate as when I called hotel they said they didn’t speak English and would call back. Lock did not work properly on door and we were locked out for a period of time. Ion flip side, staff was very friendly and panoramic views were spectacular.

This was a very pretty place but it was not completed. We stayed here to have a relaxing two days at the spa and indoor pool. There was no spa or any pools at all! They were building the outdoor pools and they said the spa and indoor pool would be completed later. The cost of the room was EXTREMELY high for just a room with a shower that only lasted long enough for one person to shower and the heater/electricity worked intermittently. After arguing with the manager he gave us the equivalent of 2 dinners off the price (the food was almost triple the cost at their hotel than the local restaurants).

The hotel is new, i think it is not so ready for customers, waiters in the restaurant are slow and unprofessional. The boiler for the room is not working, we need to restart the boiler during a 5 mins shower for 3 times at least which is quite annoying.

very clean calm recently opened I highly recommend to visit

Le séjour s’est très mal passé. L’hôtel n’est pas équipé d’un réseau d’eau potable, les douches ainsi que les lavabos sont raccordé à de l’eau usée, recycler et désinfecter au chlore. Après discussion avec le responsable il m’a avoué l’absence d’un réseau d’eau potable, donc ils utilisent un château d’eau pour rempli avec de l’eau, acheter de l’extérieur, désinfecter au chlore, le Responsable avait un caractère autant et donc quand je lui ai dit que c’était dangereux il m’a dit de toute façon vous êtes le seul qui a fait la remarque puisque vous êtes ingénieur en traitement d’eau les autres ils ont jamais réclamé. Je lui ai fait comprendre que cela est un risque majeur pour la sécurité publique et la santé publique , mais ils sont fous, il m’a dit que de toute façon personne ne peut rien faire et que son établissement ne peut pas être fermé. J’ai demandé à être remboursé et j’ai quitté l’hôtel tout de suite.

Le séjour s’est très mal passé. L’hôtel n’est pas équipé d’un réseau d’eau potable, les douches ainsi que les lavabos sont raccordé à de l’eau usée, recycler et désinfecter au chlore. Après discussion avec le responsable il m’a avoué l’absence d’un réseau d’eau potable, donc ils utilisent un château d’eau pour rempli avec de l’eau, acheter de l’extérieur, désinfecter au chlore, le Responsable avait un caractère autant et donc quand je lui ai dit que c’était dangereux il m’a dit de toute façon vous êtes le seul qui a fait la remarque puisque vous êtes ingénieur en traitement d’eau les autres ils ont jamais réclamé. Je lui ai fait comprendre que cela est un risque majeur pour la sécurité publique et la santé publique , mais ils sont fous, il m’a dit que de toute façon personne ne peut rien faire et que son établissement ne peut pas être fermé. J’ai demandé à être remboursé et j’ai quitté l’hôtel tout de suite.

Bel endroit

Parfait et très bonne initiative en attendant le SPA

Omgeving was prachtig uitzicht. Service was echte vreselijk hygiëne is duizend keer niks,slaapkamers zien er niet uit worden blijkbaar nooit schoongemaakt. eten is niet te eten,om verhaal kort te maken is mijn advies aan alle mensen die daar heen willen niet te doen erg zonde van jullie geld,ik adviseer jullie wat anders te bekijken. te maken

De service is onder ieder grens. De kamers zijn abominabel. Ik zal hier nooit meer terugkomen en ik zal tegen een ieder die ik ken vertellen hoe afschuwelijk deze accommodatie is!

Excelente el recibimiento de Oumaima el viernes, llegamos de madrugada y ella estaba allí esperándonos con una gran sonrisa…que más se puede pedir. Durante el fin de semana estuvieron desde el primero al último atendiéndonos de forma excelente. Sin ninguna duda muy recomendable, volveremos...asap…Inshallal

Pas content du tout pas de piscine vouverte pas dr spa tout étaient casser en reparation pas d epicerie pas de soins rien j ai prit cette resrvatio. Pour sa je suis vraiment pas content j zi prit des photos de tout je demende remboursement