Overall Ratings & Reviews WoodSpring Suites Naples West

Everything was great!

Rude lazy service

They don’t clean the rooms, they do it only every 14 days! The rooms had cockroaches!!!

They never got my reservations

Great Location

We booked a room and received a confirmation email. When we got there the woman at the front desk said we did not have a room and she had called to tell us the reservation was cancelled although I did not have any calls or voicemails. There was a line of people checking in with the same issue. One gentleman said he called the hotel directly and they claimed they had availability, he gave his card info but when he arrived same situation where there was no room. Sounds like a big scam. Do not stay here

I reserved a room through Expedia and when I arrived at the hotel, I was told that there are no rooms available. Thankfully, Expedia agent refunded the hotel cost, but I was still very disappointed in that hotel.

Nice, clean, and you're getting exactly what you pay for.

The room we stayed in was infected with roaches. Also, the day we got there, a random person opened our room. We notified the concierge but nothing was done. In top of that, there was always noise on the hallways. It was not a good experience.

The smell in the rooms and outside the rooms wasn’t good, the hotel have no swimming pool, and the customer service wasn’t good.

No customer service. Tv and elevator didn't work and roaches in the room

Poor hotel bad area a lot home less

When i arrived to the hotem i ave the reservation bur a room as I reserved was not availbale. Thisnis really awful services. The xustomwr services for this hotel is really bad.

This place is beyond terrible, we walked in the woman at the deck was busy talking to her friend on the phone, so we waited. The room was just filled with cigarette smell. They had a used bar of soap in a plastic cup to use & no towels to dry your hands & face with. There was a chair in the room that was all rotted. Needless to say we walked out & stayed at another hotel down the street. They refused to return our money. This site won't let us add pictures.

Room looked poor maintained. Rust in metal pieces, sofa stained.

I wouldn’t stay here again if I was offered a lifetime of free rooms!

All good

Upon walking into the room it seemed ok bit after further inspection my husband and I were not too pleased. The barhroom mirror border was rusting as well as a part of the tub. The couch in the room was very old with leather upholstery faded away. Ppl were smoking in their rooms eventhough it was supposed to be a non smoking area. Each time a guest entered/exit their room, the doors would slam very loud. Overall, was a low decent hotel but my husband and I would not stay there again.

The facility did not look clean and there was no service at checkin desk when we arrived. We had to wait a long time with others. We all tried to call as well but with no answer. We were informed when we arrived after a long flight and then wait that they overbooked. Our room was given away. We ended up spending more on a last minute hotel booking.

There needs to be a negative star sometimes.