When I arrived at the hotel at check-in time (4:00), the room I was told had been "cleaned and inspected" in an email had not been cleaned. They upgraded me to a better room to help compensate, but that room too had not been cleaned. It was 5:30 by the time I was settled in room, which is much too late, especially for those travelling from abroad. I will never stay at this hotel again and will advise others to avoid it.