Overall Ratings & Reviews Grand Royal Swiss Hotel

This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.

Lovely place, friendly staff, and the food especially the fish was amazing.

Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am

Great value for your money and very serene

Amazing

Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied

Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.

Great staff and facilities - location a bit far from Kisumu but peaceful.

Overall comfortable. Our meeting was facilitated very well.

GREAT TRIP

Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done

Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.

I lost a smart phone, a power bank and international socket adapter

The Grand Swiss Hotel is a taste of luxury at a good price.

They went out of their way to ensure that you are comfortable. Similar to a 4 star hotel in the USA.