A great and very comfortable place to stay for a layover or a couple of days in Addis. The hotel and rooms present very high-end and are spotless and comfortable. The staff were a little aloof and not engaging ... but also not rude, just a neutral experience with the staff.

Yeah indeed

I had such a wonderful stay and the room especially the location and the view of the bath with a transparent window from the bedroom was so beautiful and relaxing. The stuff were very knowledgeable, helpful and very humble. I can’t wait to go back

Ok

The gym was really really, really great. It’s hard to find a good gym overseas, but this one was really good. The food in the restaurants was really good and we ordered room service one night and it was excellent. I wish they had a better wine list but that’s being a little picky. Only very small thing I would be critical of was the tour representative. There was not very helpful and insisted into doing things her way rather than what we wanted.

GREAT

Everything was excellent

Property is beautiful! Staff is very courteous and helpful.

The room was spotless and the staff extremely courteous

Clean room and very kind staff

I was completely impressed with their professionalism and customer service. Breakfast was delicious but no variety Ethiopian traditional foods.

Very clean and well kept.

The room and amenities were great but what really stood out to me was the green Apple spa . From the haircut I received from Betty the Barber to the massage I received from Johnny the best masseuse I have ever had I truly enjoyed the world class spa experience Skylight Hotel offers. Please give my strongest thanks to Johnny for his excellent deep-tissue massage!

Great place to stay in Addis, great customer service and a lot of dining options. The gym was great. Definitely a five star experience! We will visit again for sure. We really appreciate you for making this a memorable experience. J. Negusse

ET needs to train staff on customer services; a claim to be guided by policy and as written in many ways contrary to providing excellent service.

Couldn't keep transparency. Staff has no clue of the hotels global ads. Several different offers and prices for the same room . Skylight needs to well inform their staff.

Clean rooms, great staff

While I was there the room key wasn't working properly so I had to call the staff to open the door and to change the key card 4 times in one week.

was very easy to arrive at the hotel, the car was waiting for me

The customer service level is very low, communicating is a nightmare