Overall Ratings & Reviews Ocean El Faro Resort - All Inclusive

Staff is not friendly and rude, would not stay here again.

At first glance, this hotel appears to be a solid 5-star option. The lobby is beautiful and gives a great first impression. Unfortunately, that’s where the positives start to fade. Rooms & Bathroom The rooms are average at best, but the biggest issue is the bathroom. The shower leaks water all over the floor, which makes it uncomfortable and unsafe. Dining Experience While the food presentation is nice, the quality does not match. Most of the food was cold, and the service in the restaurants was consistently poor. Out of all the options, the steakhouse was the most enjoyable. However, Margarita and Dolce Vita were the worst experiences—poor service and flavorless meals. Timeshare Pressure: One of the biggest disappointments was the aggressive push for timeshare sign-ups. The staff is not upfront about their intentions. They serve you liquor and attempt to get you to sign a 25-year contract without proper transparency. I spoke with several guests who are now stuck in these long-term agreements and are unable to get out. It’s a waste of time and something potential guests should be extremely cautious about. Entertainment The entertainment shows were one of the few highlights of the stay. They were enjoyable and well-executed. However, the music at the pool and disco lacked variety—mostly Spanish music with very little change over five days, which became repetitive. If you’re someone who pays attention to detail and values good service & food this is not your hotel

Beautiful place Employees very professional

Family of 6 Stayed a Week – Here’s the Good, the Inconsistent, and the “Absolutely Not” We just returned from a week at Ocean El Faro — and if you’re considering this resort, please read this all the way through. I’m writing this because I wish I had seen a review like this before booking. ✅ The Good: The buffet was excellent — fresh, well-stocked, lots of variety. The restaurants were consistently great, especially the Italian. The decor is beautiful throughout the property — Instagrammable. We LOVED the lobby vibe and nightly entertainment in the outdoor plaza: live music, family-friendly events, dancing, and a fun atmosphere that felt alive every night. Our room was stunning — spacious, clean, and modern with an amazing balcony. The Piano Bar is a hidden gem, perfect for adults wanting a chill spot. 🤷‍♀️ The Bad (aka: Inconsistent): This place desperately needs better internal communication and staff coordination. Employees often didn’t know where or when activities were happening, and many couldn’t guide you — even if you asked in Spanish. Some staff were warm and welcoming, but others wouldn’t make eye contact or were openly dismissive. The daytime pool entertainment at El Beso was lackluster, and the coffee shop is popular but painfully slow — more attendants are a must. 🚫 The Ugly (Read Before You Book): If you’re coming for the beach experience — don’t. What they advertise as a "beautiful beach" is more like a rough coastline. The water is hard to reach (thanks to a

Las personas que trabajan en el bufé no son muy serviciales en términos generales no hay buena atención en esta area y molestan mucho para poder entrar a un área de bufé que debería ser de fácil acceso para las personas q están disfrutando de las piscinas y el mar no tratar de obligar la gente a solo comer perros calientes y hamburguesas mientras están en estás areas

Staff was friendly. Food was

Rooms are molded and smelly

Likes - well organized, met our expectations, coordinator Kevin was able to book the restaurants that we wanted at our desired times… Buffet restaurant was good…upgrades were good. Dislikes- sales presentation was too long -2 hours.

My stay at Ocean El Faro was okay. The staff have attitudes until they realize that you're going to tip. The resort rooms are a bit outdated. Housekeeping half cleaned the rooms, half restocked the refrigerator, and never freshened the towels my entire stay. When calling concierge the staff rush you off the phone and never show up. Room service was a joke, the individual literally asked how many people was I ordering food for, clearly my reservations is reserved for 4 individuals. Why did it even matter when the resort is all inclusive. I would highly recommend staying somewhere else.

Me encanta este hotel porque tiene todo para pasartela muuuuy bien. Todo el staff te hacen sentir como en familia, muy amables y siempre estan para ayudarte no importa lo ocupados que esten. Volvere pronto.

Huge property with lots to do. The butler was awesome in making reservations for us every night

Everything and everyone was beautiful.

Hotel room was comfortable and a good size. We had to change room half way through our stay because of a leaky air conditioning unit. Staff were friendly and accommodating. An assisted staff member will tell you to come to a ‘hotel orientation’ but it is to try and sell you an apartment as a timeshare. Was disappointed with the shadiness on how this was presented. Blue team did a good job of pool side entertainment each day and evening entertainment in the square was ok, usually comprising of bingo, music, talent night etc. Restaurants overall were very average. Good service and average food was the overall feeling. Portion sizes severely lacking. Lunchtime grill was good, Sakura, Japanese restaurant had the best food but very hot inside with no AC. Steakhouse portions were horrendously small! Overall, the resort is above average but not fantastic. A solid 7.5/10.

Property was very nice and well maintained…. But the staff was the worst especially in the buffet every time me and my family go in there we were totally ignored but I watched them go serve other people… I would say because we were black… the staff needs better training…one staff told me son he couldn’t sit at a table because it was a table for 4 but I watch a white Went an sit at the same table by him self and the server didn’t say anything to him… the staff was terrible mainly in the buffet

When we first arrived and went to our room, We were excited. We had the rooftop suite with hot tub. After inspecting the room, we found several discrepancies. The toilet upstairs was running, the lock to the door to the rooftop was broken. The hot tub was not working, and the lock on the front door was broken as well. The maintainence worker fixed the door to the roof top and the hot tub. Later the night, there was a storm and the roof was leaking over the bed. We called maintainence and they moved us at 1 a.m. in the morning. We were moved to another room that was not like what we paid for. Needless to say, we were disappointed. They have an electronic key system, so we couldn't leave the room during the night because we didn't have access to the room until the next morning. The next day, the staff was very nice about the situation. They offered to move us again, but we did not want to pack up again and move. They ended up giving us a 30 minute massage, although nice but not comparable to our original room.

Bueno el lugar es muy hermoso y limpio la comida estuvo muy bien nuestro anfitrión Kevin fue muy amable y atento con nuestras peticiones, los cuartos muy agradables y las zonas de la piscina. Tristemente no pudimos disfrutar de la playa pues la cantidad de algas eran enorme.😢 El servicio del personal del bufé muy malo las personas muy poco amigables, parecen enojadas todo el tiempo así dando un ambiente poco agradable. No están atentas a las mesas hay que pedirles una u otra vez elementos que hacen falta deberían mejorar esto para que las personas quieran regresar La camarera de nuestro cuarto muy agradable y amable Las personas de actividad en las noches y en la piscinas muy amables

Property is beautiful, clean and big. It has something for everyone. Dinners were good. There were many different options and we got to try them all. The only down part is some of the staff is rude. They dont want to be there working and all they do is talk trash in Spanish and serve you with an attitude. Being Spanish I got into it with a couple. But not all are like that and we got plenty of great attention from the ones that love doing their job. Overall we would go back, but they need management addressing the bad employees that would drive others not to go back.

En mi opinion no es un hotel 5 estrellas, los servicios y facilidades distan de esta categoria. La habitacion y el servicio de clilmatizacion son adecuados.No hay "ice machine" en los buildings. Los restaurantes:Steak House y el Dolce Vita buen servicio y comida de calidad. En general, incluyendo el bufet El Mercado, la comida es variada y de buena calidad, las mesas deben tener mantel, la mayoria de las veces no hay disponibilidad de servilletas (hay que pedirlas) casi siempre de papel. En una ocasion encontre una tasa sucia y un cabello en la comida. Da la impresion de que falta personal y en la mayoria (no todos) se percibe poca motivacion para hacer el trabajo, no se esta pendiente del cliente y falta la atencion que magnifica la atencion y el servicio. En este sentido quiero resaltar la atencion de Yohan de la Cruz, el fue esencial para que mi nieto (que tiene muchas limitaciones en la alimentacion) puediera comer en los dias de nuestra estadia, le agradecemos su humanidad desinteresada y amabilidad en todo momento que hacen la diferencia. Del mismo modo Keyla Nunez y Rosa tienen una atencion excelente. Civelis y Rosa su supervisora fueron muy amables en el "room service". Evelin Valdes en el "Front desk" muy amable y eficiente. Piscina sin jacuzzi, animacion turistica repetitiva y sin variedad Tienda Boardwalk, aunque no pertenece al hotel, es una pena, alejan clientes y a la vez se benefician de ellos, alteran los precios desmesuradamente, fea imagen para el hotel.

Excellent!! Everything you need to relax is there. Two issues: - Housekeeping is super slow. I can't get them to do my room even within a three hours window. - There are too many stray cats and a couple of dogs walking around all the time.

Dining