Overall Ratings & Reviews Springs Hotel Ulaanbaatar

cold rooms

Location and facilites

Great value and location. Staff and housekeeping did not speak English very well.

Very good food - not “Hotel Food”!

Rooms are clean. Has a Japanese restaurant. Lift.

A very nice hotel to stay at for a reasonable price. The location is great. Most of the main tourist spots are walkable from the hotel. Close to several shopping centers with good choices in food. Enjoyed by stay at the hotel.

I'm not happy with my stay.. the room was non smoking but smelt like cigarettes.. the shower and bed also sucked. The staff were very rude, like frowning at me with a resting bi*ch face and speaking to me as if I was a child and kept asking me what room I was staying in as if I didn't belong there.. The only staff who spoke respectfully and smiled maybe a little was the managers. I could hear the family next door through the walls.. The breakfast was good but again rude staff... ohh then when I went to check out they like required me to stay and wait in the lobby until the security officer checked my room, which caused my taxi to wait and overcharge me. HORRIBLE EXPERIENCE. Never again will I stay here. It's not worth the cost mainly due to the horrible treatment from staff. I expect to have high quality service when I stay in hotels.

Great hotel

Central location and walkable to a lot of things nearby.

I very much enjoyed my stay. The staff were extremely helpful from beginning to end. I could exchange money for local currency, buy a sim card and moreorless do anything I needed at the hotel. They even helped me to book theatre tickets. The breakfast room was a bit crowded, but it was still very nice. The only real downside was that I took a couple of things from the minibar, but the room keepers didn't replace them, and that meant that I was charged for things I didn't take the next day because they were 'missing'. This led to a confrontation on the last day when the receptionist explained that certain things had been removed from the minibar since I had payed the bill, but as I hadn't taken them (they had never been replaced from previously) I objected. As the receptionis was just a new assistant who had been told that was the policy, it wasn't his fault, and I didn't want him to get in trouble, so I payed anyway, but the hotel should change this policy. Other than that small problem at the end of my stay, this was one of the best hotels I've stayed in.

Good localization

A colleague recommended the Springs Hotel to me as an affordable option. I'm glad I took his recommendation. Communication was good for airport transfer on arrival. Check-in was easy. The room was clean, tidy and spacious. The only thing I would have liked is a bedside lamp, but I managed fine without it. Breakfast was okay. And of course the location is good.

Have already shared earlier

Delayed flights had me arriving very late so i couldn't get to my apartment, so i needed late chdck in and good services. This place was incredible. Very comfortable room good service and the staff are all friendly people. Really wonderful

Very clean hotel with all the proper basics. Great for an affordable stay in the center of UB — right next to Shangari-la mall and other tourist destinations.

It was a good, inexpensive hotel in an excellent location. The bed was comfortable, not a rock-hard mattress. The breakfast was good too. When I'm traveling with my wife and daughter, I usually stay at the Blue Sky, which is basically across the street, because it has a pool. However, for solo trips or without my daughter, we'll stay here instead. It's all you need in a hotel, as long as you don't need a pool.

Excellent massages. Good price You can walk many places from hotel

Great small hotel. Unfortunately, the showers were like warm out first day and there was a person smoking next to a no smoking sign. The showers were hot by our 2nd day. Unsure why they were not previously hot.

Staff was excellent - always helpful, had great suggestions, very courteous. Rooms are comfortable. Great location for central downtown area. Very reasonably priced.

Very nice hotel near square. Excellent breakfast! very nice staffers.