Overall Ratings & Reviews Holiday Inn Nairobi Two Rivers Mall by IHG

We are a famiyl of three with a 10 year old son; it was a great stay. specially after the Masai trip.

I stay here all the time when I’m Nairobi. It is the only place I recommend. I only have one thing I would like to see changed and that is the strength of the internet and the television stations. That is the only disappointment.

Very professional and friendly customer service. The agents go over and above helping guests

It was customer loyalty appreciation and the staff went above and beyond to make us feel so blessed.

Clean hotel, nice rooms with a strong shower and good A/C. This was a convenient location for our work on this particular visit. The breakfast was good. It is conveniently attached to the Two Rivers mall, which has multiple food options in addition to the Holiday Inn restaurant itself.

Great Stay

Had an awesome stay at Holiday Inn Two Rivers! I’ll definitely be back next time I’m in Nairobi. The area felt super safe, which was a big plus. They cleaned my room every day, and the staff were all really friendly and helpful. The best part? It’s right inside Two Rivers Mall, the biggest mall in East Africa! I didn’t even need to leave the mall. Everything I wanted—from shopping to restaurants and even a nail spa—was right there. Plus, it’s close to Nairobi National Park for some cool wildlife adventures. Honestly, it’s the perfect spot for a getaway!

It was a beautiful experience. It was an enjoyable stay. The staff was very nice and very professional, made our stay very pleasant, and I'm grateful for that. The food was excellent. I enjoyed every day that we ate there. Giving a shout out to the second shift chef ian in displaying his expertise in great, tasting food and appearance. The whole staff took part and making our time here a great and rememberable stay. Thank you for the great hospitality.

Good hotel in a convenient location for our particular stay. The room was nice, the bed was comfortable, the shower was strong and clean, and the water was hot. The laundry service was efficient. We visited the restaurant several times and Marjorie in particular was a great server.

We had a great stay at Holiday Inn Two Rivers. The stay were wonderful, the hotel was super clean, and the location is super convenient, as there is the mall and restaurants nearby. I would stay again on a future visit!

Management was on the ball at this place, and front desk staff was extremely helpful (and even let me shower when I came back to retrieve a stored bag). Great experience!

Excellent facilities and service!

The staff went out of their way to accommodate me and my family. They stored luggage for us that we couldn’t keep in the room. Their service was exemplary. They arranged transportation for us as needed and they were always pleasant.

This hotel and staff went out of their way one night at dinner. I wanted fried chicken and a salad and some cooked rice. These items were not on the menu. But my server asked the cook/Chef about this. He assured me, he would fix just what i wanted. He came thru. But all of the service was great. I'd stay here again and again.

Spent 2 nights at the hotel and it was a bliss. Very quiet location and excellent facilities. Would highly recommend.

The safety was great and the rooms are comfortable. The hotel is nice and clean. The staff are friendly and quick to correct any issues. We enjoyed the convenience of shopping at Two Rivers Mall and walking back to the hotel without any hassle.

I liked the cleanliness and the service. I had an issue with the car service that I booked to go to the airport and the hotel staff stepped in to ensure I got to the airport in time for my flight.

Great experience 👍

The hotel has a kitchen garden, they've planted some herbs used in cooking, this fresh produce top notch. Cleanliness is top of the range and the staff are all awesome. Two rivers mall is right next door, shopping made easy. Thank you Holiday Inn at Two Rivers, Nairobi. See you again.