Overall Ratings & Reviews Watercress Hotels

My booking through your company Expedia was not honored. I was ashamed and humiliated thinking I am good to go until I arrived and was dumb fold when they cannot find my reservation and they claimed they don’t have business with Expedia and your company never make such reservations with them. I want my money back and compensation for all I went through because of your company negligence. My lawyer will contact you if the right thing is not done by your company.

When I got to the property, my room had been rented out to another. I had no choice but to sleep in the car. I was told upon getting into the hotel that the hotel had since cancelled their contract with Expedia. Why did you take money from my account when you know this is so, to me this fraudulent that requires a full wrath of the law. I need a compensation of 10000 pounds based on my experience.

Mice in the room. Fraudsters calling the room and disturbing at odd hours; we wonder who gave them our room number, but we suspect it's from the property. Staff zero. We had the impression that being white gave them a hope of some extra gain, but when they didn't get what they expected, it turned into another story.

Amazing

The pool was well maintained and staff friendly. The hotel linen is old could do with nice new linen.