Overall Ratings & Reviews Axel Hotel San Sebastián - Adults Only

Excellent hotel. It’s an LBGTQ+ friendly chain but they welcome everyone. We loved our stay. The location is great, walkable to many bars & restaurants as well as the beach and old town. There’s a nice grocery store just down the street. Parking is 26 Euros a night. We would stay there again in a heart beat.

Short stay, but brilliant hotel, so wish it could have been longer. Great location, superb people and excellent facilities. Superb spa, wonderful breakfast and great rooms

Staff unhelpful/unfriendly

Great hotel, great facilities and very friendly and helpful staff.

Great hotel to stay! Pasti (the lady at the coffee section) is so kind and nice, we liked the hospitality a lot

We enjoyed our walk to Concha beach each day and felt the hotel is in a great position for us. The staff were very informative of places to visit. It was easy to get the bus from the airport and walk to the hotel

Reception staff very friendly and helpful. The room very clean and to a high standard. Breakfast amazing and staff very nice. A great hotel.

Excellent customer service

The room and the bed were ok. However, the shower changed temperature by itself, its door did not close, making the floor a bit wet and the toilet did not work properly. On top of that the staff was not very friendly, leaning to rude. We only stayed one night, and wouldn't stay again. Its a good option if you need something close to the train station other than that, nothing special.

Everything das good

This new Axel is beautiful. From my initial greeting by a very hospitable Racquel, to the gorgeous room. Everything is spotlessly clean, obviously it’s new but the bed was comfortable and a gorgeous shower. My only tiny negative is that the spa pool could have been warmer, but the hotel was superb value for money and a fifteen minute walk from The Conch and incredible food options of the Old Town. I would recommend it highly

It was amazing! The gentleman at the front desk was helpful and knowledgeable! The room was spacious. I would definitely stay there again!

Very modern and hip. Great service and vibe. Walkable to everywhere you want to go. We stayed in winter and did not use the pool. If you are looking for a view of the sea, this is the only drawback.

Everything is fine but the only complains is the room is uncomfortable even when it’s upgraded.

Modern hotel, great amenities, comfortable bed, lovely breakfast, enjoyed the jacuzzi and steam room. Very helpful staff, easy walking to old town and shopping. Very convenient supermarket next to hotel

Our stay in Axel Hotel San Sebastián was great! The hotel is located in a quiet area closeby to many cafes and shops and at short walking distance to the beach. The hotel's premises were clean and modern, and we had a spacious and comfortable room. We loved the spa access included during our stay, which was an amazing added value to our holidays. We would definitley repeat!

Nice relaxed and relatively sophisticated place. Was concerned could be a bit seedy but quite the opposite. Nice breakfast. Parking on site for 25 euros a night if space available. Close to centre and nice spa area free to use. We also liked the room layout

Place was very clean and reception was speedy. The rooms were very awkward to stay in for two days with large suitcases. No room at all to hang your clothes other than right over top the only area you could set up any kind of toiletries and was also purposed with bar snacks that were, all available for a premium charge. No room to place any toiletries at all. Place looks nice in pictures. Wouldn’t be our choice in the future. Parking garage available for a charge, very tight spaces.

Great location.

The property inside was clean and nice. The room was an odd shape and there wasn't much space in the bathroom to keep your toiletries. There wasn't a closet and the hangers overhung the two small drawers and fridge. Just an odd configuration and not very convenient.