Location, breakfast buffet

Good short stay

Staff: Mixed feelings really.. Upon arrival we did not really feel welcomed. We had a somewhat confusing explanation of the hotel, went through the normal Breakfast: Good selection, good coffee included in the price, the juices were extremely sugary, and needed to be watered up so we could drink them. The food was room temperature (eggs, sausages etc.) which I did not like, so I ended up using the microwave oven to warm up the food.

Requested a twin room, given a double, no option to change even though the hotel wasn’t full, reception staff talking in Spanish and quite rude, I won’t be returning .

There are two separate buildings that everyone can enter without any consent until reaching their room door, as there is a public pathway and staircase between the buildings. It would be better if access to the rooms and restaurant area were more controlled. In terms of service, it was a bit inconsistent. Sometimes the staff asked for the room number at the restaurant, but most of the time, no one asked anything. They didn’t replace both bathroom towels — only one was left in the room, and we had to request a second one. In general, the finishes are not great, and it’s noticeable that the hotel is quite old. Breakfast, however, was excellent — plenty of options and great service.

Had a fabulous time.one thing that would improve the service is to have a designated bar for cocktails.

We had a view over one of the pool on the 3rd floor. The rooms are in different buildings which we liked as restaurants were in several of them. Buffet food was good but particularly liked the street food area. Burgers, Italian and tapas. Our room did have a drains issue smell at times in room 1353. We put a wet towel over the shower waste and that stopped it.

Mycket bra servicepersonal. Jag vill rekommendera preferred-club, där vi fick en bra incheckning i lugn och ro + övriga förmåner. Mycket bra rum med havsutsikt och bra städning

The room was decent, the shower kept leaking and we had to dry the floor every time we took a shower. The staff was very helpful. The hotel is at walking distance to shops and restaurants, that was a plus.

Thank you for a perfect stay I have stayed on many parts of the island and have stayed in palma nova torrenova and Calvià around 15 times over 30 years and this is by far one of the best huge selection of food / drinks staff amazing maid 5stsrs location central but away from crowds beach over the rd lots of sunbeds highly recommend

Very nice property with modern facilities and clean rooms, a short walk from the beach. Entertainment and staff were amazing and accommodating.

Fantastic room, great views. Great range of facilties across the hotel.

ROOM WAS CLEAN,BEDS COMFORTABLE,BUT THEZ HAVE PROBLEM WITH ANTS

Very clean rooms, there was no noice at all even though there was arrangements next to us. The staff were so sweet too bring cake to our room for my mom birthday. Overall very good staff, with such a good energy

Staff was so nice so friendly, all inclusive was something else, You have access to very good quality alcoholic drinks , and you stay different building which is so nice and you

Great staff and entertainment team for the children

My room didn’t have the air conditioning working properly. Only part of the vents were workings in the ac and a bit difficult to sleep in the hot weather. My safe wasn’t working and had to request to replace after a few attempts and it took a while. Out of the two elevators to 7th floor one was broken for more than a day and had to wait for a long time for the lift. Staff were friendly but the hotel need to up their standards and more efforts need to be put into maintenance. It’s a very good hotel in a good location

The hotel in general was decent enough wit three swimming pools and couple of bars and the hotel is about 150m to the beach. The room we’ve got was not very well maintained( for unknown reason we got an handicap room) no chairs to sit, Water from the shower flooded everywhere in the bathroom, one of our bed was wobbly and unstable. House keeping didn’t change the bed sheets for 5 nights and didn’t care to fill up the coffee/tea bags as well as you hear people talking and sometimes screaming out side of the room. we asked for an upgrade/ change but the answer was its fully booked. The staff are pleasant. Need better

Lovely hotel would definitely book again

Had an excellent stay using the Prival