Overall Ratings & Reviews Tru by Hilton West Memphis

People where nice and when you ask them a question they tried to answer it and the breakfast was good

Property is nice and updated, but the room lacked cleaning. There was hair all over the shower and looked like it had been dried not cleaned. There we giant stains on the curtains and chairs. Overall just felt like it hasnt had a good cleaning in a while.

clean

Bathroom in room wasn’t the cleanest

Was passing through and spent the night. Located right across from the casino. Good location but kindy sketchy at night. Room was clean and bed was comfortable. Would recommend this hotel

Was told it was a handi-cap room. It was not

Blind in room was held in place by binder clips to keep up. Toilet was loose in room. Clean beds and quick in and out for travel. Not bad overall

The stay here was decent however the area is just a bit odd driving to get to the location of the hotel you have to go through a residential area and it is very rundown. The hotel was very nice and the room was clean however there was a sewer smell in the bathroom until we ran the water in the shower.

The homes behind the hotel are so rundown that we were afraid to stay at first. The hotel should pay to have a tall fence put up so you cannot see those homes. Our shower was out of shampoo. The tables in our room had some sticky stuff on them. When we checked in we told the staff member we were leaving early in the morning before breakfast started and requested some yogurt or muffins be sat out for us. She said she would notify the morning person. When I checked out in the morning the most person stated she knew nothing about it and was not able to help us. I told her that we have stayed at several other Tru hotels and they have always been very accommodating when we check out early. Coffee cups did not have lids. Coffee was luke warm.

Right off the highway, but quiet room.

It’s in the hood

The people were amazing and helpful with our issue. They guided me in the right direction for the situation we were in. I originally made reservation on hotels.com then changed dates up a day earlier with hotel not hotels.com. Got to hotel and they said my reservation was for day after I arrived. Hotel told me to call hotels.com so I did and they changed reservation. Only thing bad about this place is that the wallpaper was coming off in bathroom and facets in tub were very loose. Everything else was perfect in room and downstairs in lobby. They have a huge breakfast bar too.

Very nice facility!! Could work on the water pressure in the shower.

Not a bad place and not too far from Memphis, TN. Great price point.

I really enjoyed my stay.

Amazing Amazing front desk service. Shawna was amazing and very informative for places to go. I wish the room had a microwave wish was odd it didn't. It is directly ny the freeway but i did emjoy the room facing the casino .

Front desk is so friendly they were efficient and really.made a point to greet guest in passing.

Convenience from Highway.

Very friendly staff

Hotel was easy to find, though having to drive through a neighborhood to get to it wasn’t ideal. Being right on the highway, noise was constant but not irritating. Pool was enjoyable. Staff was excellent. Overall a good experience.