An uncleaned blancket and smelling, i asked for change the staff couldn't change it. Bad experience.

All the furniture is broken, or dirty, our door lock came loose by the end of our stay. The owner isnt very trustworthy, nor seems to know the area that well as we got a parking ticket following their advice. This place is not worth the money you pay

Showed up for check in during hours recommended did not have info on how to enter. A guest was able to contact the owner but also stated they had similar troubles

They never replied to give me a code to get in so I called and asked for a refund and hotels.com said they couldn’t get me one. This place sent me a message I would get a refund but I haven’t seen it.

The room looked nothing like the pictures. It was dirty, outdated, and uncomfortable. The closet in the room was broken so we couldn’t use it. The fan that was provided was broken too. There are two shared bathrooms, which are dirty and not have mold all over the place. The kitchenette was not really available to use, other than the microwave; you weren’t allowed to use the stove or the washing machine. They provided no towels even though in the pictures they show they do. There were bedbugs and whenever the owners would come in, they’d be very noisy and at one point they just randomly opened our room door. We had to leave this place earlier than expected and look a hotel near by. When I let them know that we were leaving early because of the conditions, they just said “ok” and did not offer us a refund for the remaining time, nor did they care. I am not sure how this place is still in business. The owners speak broken English so it was hard to understand, and they don’t speak Portuguese as they are from somewhere in the Middle East.

There was no reception, no one answered phone. No notification of this kind of check in. Lost money on taxi and had to book another hotel. Said it's non refundable

Nice

We had to pay extra 40 euro for late check in.

It was a terrible experience for this booking. We booked this Garden Guest House in advance for one week. When we arrived at 10 pm (and raining) for checking in, they told us our booking was cancelled and no room for us. This put us in a very difficult situation and destroyed all our travel plan and cost much more. They are so no responsible and reliable. Either this hotel or Hotels.com say sorry and give any compensation. Consumer right not protected!

Very poor service with rooms ! No pest control done ! Dirty bedsheets ! Bedbugs in the property .

Would NOT recommend. Dirty and small rooms. Shared bathroom was also not clean. Absolutely not worth the money. I would highly recommend staying elsewhere.

When I arrived at the door of Garden Guest House at 5:30pm and used the Message Property of Expedia to get check-in instructions. Instead, I got a response forwarding me to another nearby property : Fortune guest house. I also got another message of failing to call me. Of course, I am using my phone from home country. I guess the property re-sold my booking to another customer, thinking that I will not show up. This is WRONG practice as I already paid for it. This is the first time I encounter this. To make this case worse, the forwarded guest house has mold in bathrooms. Although the manager is polite, and asked me to wait 10 minutes for preparing my room. He has done a lot of work to try to keep the place clean with 5 rooms.

We arrived at the property at 5pm originally we told the hotel we would be there at 7 pm ok so we were early but it was the middle of the afternoon the hotel was on 3rd floor the door was locked you had to ring a bell which we did the doorway and door were filthy, there was no response from ringing the bell so we rang both numbers on the dirty plaque on the wall,first number went to answerphone, second number was unobtainable, hung around for 10 mins then left, owner rang us 20 mins later, he told us we were too early, itold him that according to his wesite someone would be there, i told him that the door was locked and was filthy dirty, he said never mind he would be there in 10 minutes, we told him no way were we staying there as it was so dirty, if this is the entrance to your business gthe least you could do is keep it clean, we booked another hotel for the night in Lisbon.

Perfeito! Tudo massa

Fuyez!! sale pas de serviette comme mentionné ventilateur cassé équipement ne marche pas AU SECOURS...

Bien mais pour checking bizare. Je payé 20 Euro en plus. Je suis arrivé tard et que l'entre avant 22h. Je réussis d'entrée et payé 20 pour la nuit déjà payé.

Hospedagem honesta pelo valor pago. Atendente atencioso!

Es una pena que hotels presente este tipo de estancias no es del nivel adecuado

Sucio, mucho ruido, poco entendimiento con el responsable del lugar no responden a los mensajes... Además, reservamos una habitación de 3 y cuando llegamos solo le quedaba para 2 personas y nos tuvimos que conformar. Pero por el precio tan barato, no se puede pedir más.

Experiência ruim quartos sujo cheio de baratas cozinha um nojo parece que nao foi limpa a anos portas tampada com fita cola os banheiros sujo e fedorento porta nao trancava