Overall Ratings & Reviews Hotel Indigo MIAMI BRICKELL by IHG, an IHG Hotel

Very very clean

Room service late in the afternoon dislike

Super hôtel

The stay was very good and comfortable. We will stay there again.

Everything was wonderful. The room and room service

Most comfy beds ever. The pool was very nice. The rooms are nice and clean. Very close to the Metro mover and Metro rail station plus near the buses and trolleys. Quiet area. The staff needs to be able to help people with directions and know the times for the Metromover, etc., and also let them know how to use the elevator with the room cards because people didn’t know how to use them and were riding up and down the elevator.

We had an issue with roaches. I would not recommend staying here.

Great location

They over charged me for parking gave me a receipt at the end of my stay on Sunday $40.01, but charged me another $40.01 on Monday. When I called said a manager would call me back and never did, and when I call now it just says they are not available. Was definitely not worth the money I paid per night, the rooms were old and not well cleaned.

I recently stayed at Hotel Indigo Miami Brickell for six nights and it was the worst hotel experience I’ve ever had. I’m a commercial pilot who travels often, and I’ve never encountered service this poor. The hotel listed amenities like in-room massages, Netflix, Hulu, and free bottled water on Expedia—none of which were actually available. Even the “free” water cost $4 plus a delivery fee. When I asked the front desk, they casually pointed out that many listed amenities didn’t exist. Service was unacceptable. We tried calling the front desk over 20 times—no answer. We finally got through the emergency line, and they promised a callback that never came. When we went down, we saw three staff standing around ignoring ringing phones. The room wasn’t clean. The floors leaked brown liquid and we had to use towels just to walk. Housekeeping never showed up despite daily requests. When they finally did, it was while we were in towels getting ready—completely inappropriate. After checkout, I noticed a $143.11 charge. I called and was hung up on, told they couldn’t find my booking, and eventually told it was an “accident.” I was refunded—until I wrote a Google review. Then they took the refund and my deposit back. The timing is suspicious at best. This hotel is dishonest, mismanaged, and a total scam. Avoid at all costs.

Love it

Good location. Friendly staff

Walking distance to everything

Great place and great location for your stay in Miami

It was way better than expected. The cleanliness and the staff were incredible.

very nice place with a good location. clean rooms and helpful staff made our stay welcoming and enjoy able. everyone is super respectful and quiet. hot water may take a second, but it works!!

Good place in a great location

Very good quality price and ideal location to go around Miami Downtown

Nice property and surrounding areas, bed was extremely comfy, pool was great and the restaurant food was just as great.

Rooms are too small. Nice space but only for a short visit