One of staff at the restaurant during breakfast was bias towards some type customers. He was
Humayun
Business
6.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Booked for two, but struggled to get two towels everyday - no toiletries in bathroom- breakfast often late, staff too noisy, some even singing, not serving! Help themselves soon after starting late- gym access a delay experience every time -
Humayun
Business
4.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
No toiletries in bath room. Booked for two never could two towels from normal room service. Breakfast always set up late, staff engaged in loud conversations, sometimes singing, serving themselves too - very unprofessional -
Verified traveler
Business
6.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Very loud - especially from the gym nearby and very early in the morning.
Thomas
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Staff were very helpful. The hotel charge for a car to the airport was very expensive compared to Uber
Wonho
Leisure Family
8.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Lift is out of working
narcis
Leisure Family
4.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Their fitness center did have very limited number of sweat towels .... whereby we had to wait for 30mins to get cleaned ones! And the receptionists at the gym was not that helpful.
The rooms are so outdated and you could smell "mold" inside the rooms.
The elevator is not working and under major maintance which to me they should have just closed the whole hotel and take the moment to update the rooms as well.
Great location but missed opportunity!
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Eduardo
Business
6.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Restaurant great gym great bfast great location great. Rooms smell like mold and are clearly run down. I switched to find one that didn't smell so moldy.
Nirav
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Very nice hotel and reasonable with pricing
Jean
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Everything was good
Mary
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Everything is good
Robert
10.0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
Good size rooms with very comfortable bed. The spa is great value for treatments and a haircut
Olabowale A
Business and Leisure
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
A well located facility alobg the CBD of the city within walking distance of several interesting places in luding restaurants and shopping outlets. The staff of the hotel are very friendly, polite and courteous. Excellent hospitality!
Barbra
Leisure Family
10.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Amazing staff! Great mandazi during breakfast buffet
Leonard
Business
10.0
/10
Reviewed 72 week(s) ago
Hotels.com verified review
My go-to place in Masaki. Mainly because of the gym for which I had access to as a hotel guest. My only recommendation is to ask for a room opposite the gym and restaurant as they tend to be loud.
Hossam
Business
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Great customer service, very welcoming staff
Hossam
Business
10.0
/10
Reviewed 81 week(s) ago
Expedia Group verified review
Friendly staff, great service specially the gym manager Dash super nice and very helpful.
Hossam
Business
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
Bathroom smells sewer I believe
Salome
Leisure
6.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Having all facilities in one place. The check in time isn't favorable especially when you only have access to early flights. Improve on making sure everything is available in the room. Its absurd that one has to wait till noon to check-in, then when you get to, you have to follow up to get toiletries and still remind them eveyday to avail what was depleted.