This is the second time we've stayed at the Balafon Beach resort. The staff is so welcoming and kind and always treat us like family..always

I don’t know what to say here , the hotel was okay , the room and appliance need a serious update, everything is old and smell . We had to ask them to spray our rooms so I can sleep . The staff at the restaurant were very nice . The food was great. Transportation is terrible, limited access. We had to walk to the road several times to catch cab .

Nice accommodations. Attentive staff.

Cleaning staff were lovely. Very friendly. There was one restaurant staff, who.was rude and unfriendly. Ordered chicken n chips for lunch. The chicken came out cold. When asked for it to be warmed up, they refried the chips n heated up the chicken. Meal wasnt that great. Great place to stay for exploring the city. There was no entertainment, so spent evenings out of the complex. There was a few blackouts but electricity came back promptly. The room were spacious but gloomy. Gambia is beautiful country to visit and will definitely visit again. Different hotel though.

Wonderful experience.

Everything was ok apart from been a room with limited entertainment i.e the atv was not functioning properly.

Checking in was pretty easy. Got to the room, and it was clean. The couch cushions could use some fluffing. That's no big deal. My husband wanted to watch football, and the TV would NOT come on at all. As we were heading out we we stopped by the front desk, and we are informing the young lady, and her response was I tried to tell you, but you wouldn't be quiet. Not a very nice response, and besides we didn't turn the TV on before she left the room. We were told NONE of the TVs worked because they were all in Chinese. Well the TV in the sports bar worked. Supposedly the tech was working on them. 2 nights and 3 days and the TV didn't even come on. Views from our room were great. The cleaning and restaurant staff were very kind and welcoming.

We had one of the pool rooms for a month and the key card would never open the door on a number of times and we were all ways having to get someone to come and open the safe and when they did it would take up to 40 minutes to come be aware there is no Television in rooms the rooms badly need a refurbishment fridge door hanging off our room was one of the most expensive ones breakfast was ment to start at seven but there was never anything out and had to wait for the lady to come to cook the eggs I know this is Gambia but these our basic things . Also found the beach boys spent most of the day chatting to the young single girls,and finally people were just coming off the beach and the boys were letting them when there was signs saying guests only

Great time, from check-in, to kitchen staff, to cleaners, to entertainment, great value and lovely staff. Really enjoyed our time. Recommend the premier room pool view!! Closeness to beach is so ideal too, great for relaxation or a stroll to enjoy the sunset. Nice walk 15 min walk to Tropics Mall and shout out Vibrations cafe for a healthy vegan option outside of the great food provided at Balafon. Would definitely come again.

Not to clean grddn mkjlded walls kutside..black mould all over shower floor; wLls stzined from air ck dionef more care needs putting into this hotdl has lkvely location

Hotel in die Jahre gekommen was leider von der Geschäftsleitung ignoriert wird . Trotz allem war es ein schöner Urlaub

I was not impressed. The pictures online indicate leisure and comfort, which is not what we had. The air in room was not cold. Very old air condition units. We were put in a room, where it didn't get cool, and switched to another room that had us up half the night, due to cool air not working. The TV never worked. The kitchen manager was rude, after staff worker explaining to me the process of taking breakfast to sick husband. The outside and parking not kept up, potholes with mud puddles in parking lot. I was ready to checkout the 1st day, but hotel would not refund money. Safe to say We will not be staying here again.

Quiet, inviting, immediately accessible to the beach. Extremely friendly staff.

The internet service was not good, but the staff, food, service and facilities were great

The rooms was nice over all but i had to tell them about the AC many times it was very hotand the room leak when it had a hard rain also the water would be off everyday as well as the power

Waiters and waitresses not very professional.

Lovely resort with amazing staff. Fatu and the rest of the restaurant staff were fantastic, really great customer service. The swim up pool was great. Love the tucked away feel of the place. A nice stay

Beachside hotel, lovely location with excellent service

All that a really good african experience should be. Lovely ambience from stunning beach views with palm lined sands and plenty of grass covered canapied umbrellas. The pool was crystal clean everyday and the food in the beach restaurant was amazing quality at really good prices. The breakfast was of high standard with plenty of choice everyday. There was different entertainment every night from african dancers and authentic drum players,to bands playing regiee music. The staff warmth and customer service was the best I have encountered in the 15 years I have been visiting the Gambia. Altogether a fantastic holiday experience

Was great