The description of the property was incorrect. They only show the first and the second floor. They did not show the parking lot, which had a lot of traffic a lot of noise trucks delivering at night and kept me awake. Unfortunately, we were here for an examination at the college of law and disturb our peace of mind however, the place is very nice, but the location stinks.

NO ACCESS. DO NOT BOOK. I booked this hotel after a terrible experience at nearby hotel. I couldn't get access to the hotel and contacted the host but did not get a timely reply so I couldn't get into the hotel. After waiting 1.5hours, I contacted Hotels.com to complain and rebooked a 3rd hotel, which was amazing. I tried to get a refund for this hotel stay thru Hotels.com, but they told me they couldn't reach the property owner (surprise surprise!) so I was denied a refund.

Upon reaching the destination they gave us a code to enter the building and everything then all of sudden they said the room is all full and they cannot accomaodate when we had paid in full. No comminication and no one answered the phone. I had to book last minute in nearby hotel and i am still awaiting for my refund of over £300 . Worst experience ever

Great location

Amazing stay so clean and safe area. Host was amazing

Overall as expected. Parking very convenient. Shower in en-suite unusable and skirting board broken. Advertised for 4 guests but only 3 chairs at the table.

Did not end up staying. Had trouble getting the door to open.

Bedding was dirty and had cigarette burns in it… check in was awful due to wrong information given…kitchen was dirty and so was the sofa! Really awful value for money

Apartment was excellent, very clean with everything you could need. I would have given it 5 stars but unfortunately the mattress was too thin and I could feel the springs through it, so not very comfortable. A thicker more expensive mattress or at least a thick mattress topper. Would solve the issue. Central location in Staines Upon Thames, so super convenient. Would I stay here again, the answer is Yes.

Poor directions to entrance

The property we stayed in was beautiful, equipped with everything you needed. The only downside was the hot water for the showers ran hot for 1/2minutes then went freezing cold. We did report this and somebody was meant to come out to resolve this but unfortunately the 2 nights we was their the problem didnt get resolved the comunication wasnt brilliant. The matter was never resloved.

Nice and spacious apartment, I love it!

Overall this apartment was a fantastic stay! Located just above Staines (literally any shop you might need is within a 5 minute walk), the apartment was private but not desolate and surprisingly quiet for its location so close to the main public spaces. As mentioned in previous reviews, it was a nightmare trying to find the entrance (you have to go down a side street and walk through a partitioned truck loading zone), especially when arriving in mid-afternoon amongst schools letting out and commuters heading home. However, once we found the correct entrance and made our way to the apartment, we were very pleased with how clean and spacious the area was! The mattress left a bit to be desired (very thin and sometimes springs could be felt), but the linens were very clean and otherwise comfortable. The kitchen was well stocked to be able to cook. The shower was plenty spacious, but the tiles just outside were a bit loose and could be felt rocking when stepped on getting in and out. Another huge plus, the apartment is a short 10 minute walk from a very nice public train station making it very tourist friendly if you’re looking to plan trips into Zones 1-5 for tours or sightseeing! Overall a great stay…once we got there! Staff on site were very friendly upon check-out, even offering to help us store our luggage for a brief period before our train. However, in trying to find the entrance and proper location for the apartment, staff on the phone were not as helpful.

They really need to emphasize that the entrance is at the rear of the building in a shipping and receiving lot. On the good side: Convenient location for shopping Convenient location for transit Modern kitchen and bathroom On the not so good side: Noisy slamming doors. Hard bed. Lots of stairs to apartments. Limited supplies in kitchen. No view other than trucks loading goods.

worst place ever so not understanding

I loved that this property was in the heart of things. All kinds of shops very close. The train was just about a 10 minute walk. We enjoyed our stay and would stay again if we were in the area.

Fantastic apartment but finding the entrance and gaining entry was a nightmare.

Spacious, clean and well presented apartment. 2 double bedrooms and 2 full size bathrooms. Well equipped kitchen. We had a really pleasant, comfortable stay and would definitely recommend to others. Right in the town centre but very quiet. Slept so well.

The only real issue that was experienced was access to the property at the beginning. I found this an irritation which was resolved by the support team on the phone. I was worried about the location and it was strange to access from a service road and also that the initial door access was left open a number of times. The room was clean, tidy and a great location.

Good quality accommodation and great prices. Very convenient to amenities and transport