Overall Ratings & Reviews Sheraton Astana Hotel

I would not recommend for a business trip. It is very much a family hotel. The spa and pool (I envisaged as a quiet and relaxing space) was full with screaming toddlers, kids with inflatables, using the sauna, and spa facilities as well throughout my stay. It was terrible. After a long flight I was looking forward to chilling in the spa, but it was like a holiday camp on both days.

Strongly recommend to monitor air temperature in the room

Great luxury

Amazing swimming pool and breakfast. Very helpful staff.

Great hotel! Perfect location

Very convenient location and clean hotel. Good service.

Excellent hotel, best staff and amazing food and beverage options.

I like the service, everyone is polite. my room is quite and very clean. I am very happy to stay with Sheraton. Thank you.

Great location in the heart of Astana. I was able to walk to all the sights. The breakfast buffet was fantastic!

A kettle in the room is amazing perk.

Staff is friendly and nice, good location, breakfast is very nice.

Beautiful clean hotel, wide room, loved the style, all stuff are super nice and everyone was very helpful when I had some questions to ask. Spa is very clean, perfect temperature water! Hotel is next to the shopping center. Only great memories! Next time we will get the same hotel!

No thanks.

Beautiful hotel, great location, reception staff was very attentive, welcoming and friendly. Buffet was great. Will definitely recommend and return in the future!

All was good

Great value for your money. The rooms are very nice, the food at the restaurants is good and the spa services are of high quality.

Great except for shower - I found it impossible to get it warm, just hot and cold

I got a very warm reception and an upgrade to Sheraton's apartments (great option). Swimming-pool is olympic size and nice. Central location in the town. Great place!

Emiliya’s Excellent service and friendly staff. I enjoyed it

The room was very dated, furniture had numerous marks, one outlet did not work in the room. 100+ USD for a three-hour early check-in was charged, definitely not worth it. Sub-par customer service for a sub-par hotel. There are much nicer options in Astana for a similar price point, so I'd advise anyone against the Sheraton.