Overall Ratings & Reviews Gateway Lodge

Didn’t even end up staying here as after I booked and rang them to find the exact location of the hotel, they told me they didn’t have space and re-directed me a 20 minute walk to another property that was not acceptable at all. When I asked to be refunded or have my booking cancelled, they told me it wasn’t something they could do as Hotels.com needed to do. Contacted Hotels.com explaining the situation and they had been unable to make contact with the Hotel initially. And now I’m left out of pocket, paying for a hotel room that I didn’t stay in. Between Hotels.com and this hotel, I’m so disappointed and upset.

When reading the reviews, i was debating on staying here but thought lets give it a go anyways.. im so glad i did choose to stay here!!!! This place is great, not the best aesthetically but a great place to stay.. the one staff member there (name is calvin btw) is an absolute legend, very welcoming, always doing his best to help out in anyway and a generally all round nice guy.. was an absolute pleasure to stay here.. will definitely be back very soon!! Accommodation is definitely worth the price, not a wasted penny!!

Such a bad check in. Took 15-20 minutes to get me into the room, which was terrible. Pictures on adverts did not represent the place. Shared bathroom with no toilet seat. Just such a bad experience. I prepaid for 2 nights and paid for another hotel second night so I didn’t have to stay.

We didn’t even find our room. After about an hour of trying to find it in the dark, we finally got in. We had been given a code but no room number. We entered and there were two shared toilets. One of the rooms was ajar but all others closed, so thought it must be our room. Unfortunately, there was a man in the room who obviously got as much of a fright as I did. Decided at that point we were not staying and ended up trying to find another hotel in the middle of the night. Would not return or recommend.

Just fair for the price