I booked two rooms at 5pm and my booking was accepted. When we arrived at 7 we were told our room would not be ready for 2 hours. I’m not sure why I was able to book the rooms when they had not been cleaned and wouldn’t be ready for at least 2 hours. They offered a communal shower room but still not good enough. As booking had already taken our money we were stuck. They offered changing facilities. Rooms should be available from 3pm as advertised . Otherwise the hotel is dated as are the rooms. The pool areas well maintained.

The key to the room didn't work and had to be "sorted" 3 times. There were no towels in the room on arrival. it was just not great, a tired hotel.

Great resort style hotel well positioned to explore Mauritius. Comfortable beds, good swimming pools.

Hotel is beautiful with lovely pools.The food and drink is fairly expensive with restaurants 2 minutes walk with prices at least half. The "town" is quiet and small and everything (bars and restaurants close at about 10PM (and the hotel bar at 11pm). The staff are all friendly and there is live music maybe 3 or 4 times a week. The bed was rock hard but this was resolved by the addition of a softer over-mattress.There are sports available in the hotel (table tennis, badminton, boule and pool. The one big disappointment was the snorkelling. There are almost no fish insdie the reef which is quite a way off shore and you need to visit on a glass bottom boat. The reef is not what I would expect for the Indian Ocean.

Could have been an excellent stay but unfortunately marred by extreme complacency on the part of management. Twice within three days, the lavatory in my room had no water - very distressing and inconvenient if you, like me, suffer from upset stomachs when abroad. The advertised WiFi was not available in my room until the last afternoon of my stay, and then only because I had made a second complaint. The public areas were frequently infested with cockroaches and the pools were dirty and had a film of greasy suntan lotion floating on top. These points were brought to the attention of Vincent, duty manager, who suggested that these were 'minor' issues and suggested that I was making a fuss about nothing to try to get a discount! The breakfast buffet was very good and Lily, the call order chef, was a delight. Other staff in the restaurant looked disinterested and walked around like zombies, with little attention to guest's needs. The hotel is well located close to the nearby public beach (about 5 mins walk), and there is a supermarket nearby if you want to get picnic items / booze for your room. Overall it's a 2-3 star hotel with a 1 star attitude from management. Avoid if possible, there are much nicer, cleaner and cheaper alternatives nearby.

Unfortunately we only spent 4 nights at the Palmiste and were very sorry to leave. We could have very happily stayed another week or two. The hotel is set in beautiful tropical gardens and is well maintained. There are 3 different, clean swimming pools. The rooms are clean, comfortable and spacious with a nice balcony. There is a kettle and fridge but unfortunately no tea and coffee etc. There is a small supermarket 200m along the road though. Remember to bring your plug adaptor as the sockets are three pin and the hotel do not lend you one. You have to buy it for 3€. The bathrooms only have a shower even though there is plenty of room for a bath. The showers could do with a slight makeover as the shower head is set very high and is not adjustable. We booked B&B but were given a free upgrade to half board. The meals are on a buffet basis. Breakfast is excellent with plenty of choice of cold and hot food. Omelettes are cooked fresh to order. Dinner has a different theme every evening: Mauritian, Indian, Italian etc. There are plenty of salads and a different soup and then a good selection of hot dishes. There is also an option to book a seafood menu at an extra charge. We opted for this on one evening and weren't disappointed. It was all very fresh and delicious! The staff are all fantasticand can't do enough for you. Any request they try and fulfill. You are greeted with a smile and a friendly hello from every member of staff from the gardeners to the managers. Vijay who is in charge of entertainment works incedibly hard to ensure there is a range of activities. Each evening there is a different themed entertainment. The Mauritian evening with traditional Sega dancers and musicians is excellent. I definitely hope to go back one day soon!!

The hotel is ok with one or two very good and a lot of clueless staff. Manager is somewhat insensitive. Langugage was the primary barrier I think. Food needs to be more diverse. Breakfast is good. Dinner needs attention and depends on your luck. Someday it can be very good, and the other day it's not edible. It's pretty close to the sea (less that 2 min walk). Spa is ok, but not open for 24/7. Staff at the reception is somewhat clueless. Hiring a few professionals and doing a few transformation can elevate this place to the next level.

very deceiving! beside the three swimming pools, nothing to be proud of! Animation really poor, food approximate, have to walk 200m on a really dangerous road to get to the beach, no effort from the direction to try to please you... i It is a good thing that the little staff try to compensate by their kindness and their smiles, but not enough!

Établissement correct pour faire un court séjour.

Allt är tillräckligt bra 8/10. Men inget är topp. Med andra ord, prisvärt.

Vi hadde et langt opphold, og vil ikke anbefale dette hotellet!! Servicen var jevnt over dårlig, selv om noen få innimellom var serviceinnstilte og hyggelige. Betjeningen fremstod som umotiverte og lite samkjørte. Det var møkkete overalt. Matlokkene i restauranten var fettete og alt virket uhygienisk. Lite variasjon til frokost. Vi spiste en uforholdsmessig dyr buffet til middag, som var elendig. House keeping vasket ikke vasken, fjernet hår i dusjen. Baderomsgulvet var møkkete, og det var mugg flere steder. Vi klagde gjentatte ganger på ulike feil og mangler, uten at dette ble tatt tak i. Det var 3 svømmebasseng, men flere av solsengene stod på et område dekket av vann, så man fikk ikke satt fra seg ting. Solseng madrassene var møkkete.

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Chambre mal isolée on entend tt le bruit et les soirées de l’hôtel son très bruyante.. ménage pas fais en une semaine draps et serviettes jamais changer, chambre pas très propre à l’arrivée d’ailleurs. Eau prend 20min à chauffer pour se baigner.

Un hôtel nécessitant d’être rénové. Les clients mettent leurs serviettes sur les transats de la piscine et s’en vont du coup pas accessible puisque tous les transats sont pris. Personnel limite aimable. Les chambres spartiates dommage car l’endroit est top.

Les accueil sympathique, respectueux et professionnel en particulier Azagen toujours à l'écoute et se pli en 4 pour rendre service. Les - la demi-pension, nourriture très basique, des fruits de mer surgelés en salade, au bout de trois jours on a fait le tour du buffet. Quasiment les mêmes desserts tous les jours. Le personnel est très gentil ils répondent oui à toutes vos demandes mais il faut parfois demander la même chose plusieurs fois. Oubli des mettre des serviettes ou du papier toilette....

Hôtel spacieux et confortable Chambres bien décorées Bien situé au trou aux Biches Trois belles piscines Excellent accueil et accompagnement tout au long de notre séjour À l'écoute des clients et toujours disponible Demi pension correcte et variée Excursions proposées au top Je recommande vivement

Tout très bien.. juste animation musicale trop bruyante quand on a besoin de dormir tôt

Hyvä hotelli hinta-laatusuhteeltaan. Aamiainen hyvä, illallinen ei mikään erikoinen. Hotellissa viihtyisä piha ja hyvä sijainti lähellä Trou Aux Biches -rantaa. Voisin yöpyä uudestaan!

An ok hotel with a very good location - close to extremely nice beach, good supermarked and nice restaurants. Plenty of medium standard food at the buffet. Good pool areas and good service.