Catalina
Leisure
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
paid over $ 200 for one night, and at that price I genuinely expected a spotless room. Unfortunately, when I went to use the bathroom, the shower was clearly not clean, which was very disappointing. I had to notify reception about the issue and wait before I could even shower.
That said, the staff were very courteous and handled the situation politely. Someone very kind came to clean the bathroom, and I appreciate their professionalism. However, for the price charged, guests should not have to report cleanliness issues or delay basic amenities like showering. A higher standard of housekeeping is expected at this rate.
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