10/10 for aesthetics. 4/10 for customer service. 3/10 for food quality and options. The aesthetics were unmatched! Beautiful property, spacious rooms, gorgeous beach. However, the customer service, the quality of food and the food options were horrible. All restaurants serve the same lunch menu and most serves had poor attitudes. The beach was lovely but getting harrassed by jet ski operators disrupted our experience. For a 5 star property, this should not be allowed. We found over all that the staff were just not friendly, not solutions driven, nor were they hospitable (outside of the front desk and a few gems in the restaurants). This property has so much potential but I would only return if they can convince me they’ve done some training with their staff and expanded their amenities. Such a shame because I really tried to love this property.