The staff was very nice and accommodating but a few need more English proficiency considering your worldwide international clientele. Our room was clean but could use a chest of drawers and more amenities (bar soap, shampoo, conditioner, hand cream and a rubber shower mat), breakfast was excellent, dinner just OK, and we felt safe in the hotel. I liked being out of the traffic and chaos of Ulaanbaatar Square which was about 20 minutes away during rush hour - a cheap cab ride.