Had a lovely stay. Staff were lovely and accommodation was great. Big room with great furnishings. Only downside was the road noise but it didn't disrupt sleeping.

Very overpriced hotel with below average service. We honestly don’t care about your local baths if you can’t even provide basic amenities. Hot water goes off mid shower one day, the other day there is no hot water at all. It’s difficult to sleep peacefully at night because of the street noise, rooms are not sound proof. Breakfast is very basic. During check out we ask for a digital invoice and staff say it’s not possible. This is offered even in the third world countries. Big disappointment.

Charming old building, thoughtful staff, and relaxing onsens. We enjoyed our stay!

Great stay overall from check in to check out! Really enjoyed the accommodations with such a beautiful and large room. Town with restaurants is close by within walking distance and the bus and train stops are very convenient! The open air onsen was lovely. Everything was comfortable and the staff was so kind! Was worried about the shared bathrooms but honestly that was so easy and also close enough to the rooms to not feel like a hassle at all.

Clean. Spacious. Beautiful facility. Amazing amenities. Breakfast ok!

So this is an old hotel. Definitely needs renovation. I stayed with my fiancé and if he wasn’t there I wouldn’t have stayed at that hotel. I felt unsafe due to limited things being around the hotel and there was no staff after 8pm. We had to time to the buses because they came every 30 minutes . The taxis were expensive and limited. The hotel is on a main road so it’s noisy. The hot springs are in another building so you have to walk there. We walked there around 8pm and encountered many bugs and a snake. It was not a direct path and there was limited lighting as well. Also the main village is about a 10 minute walk so not much to do by the hotel. They don’t have dinner either.

The service is amazing. Outdoor onsen was highlight. Simple rooms in a gorgeous setting. Nice breakfast. Would go again!

Best onsens

Absolutely phenomenal hotel. My stay at this traditional Japanese ryokan was an amazing experience. The rooms are beautiful, the staff are incredibly friendly and the insensitive were wonderful! I cannot recommend this place enough and I hope to be back someday!

Staff were very lovely, room was spacious and beautiful. We accidentally put a hole in the shoji door and refused compensation. Absolutely lovely people.

Open-air bath tub was great!! It was my best experience in my Japan trip. The staffs are very kind and polite. Also, the room that I stay was great too!! Breakfast was good!! One thing that I felt was not good is WiFi. It doesn’t work well in the room. Except that, Overall experiences were awesome!!

古色古香很有味道的木造建築，淋浴洗澡區域在房間外需要共用，其他設備都很新穎，環境也很整潔

This hotel building is 400 years old and a histrionic building. However, this hotel completely renovated and looks like brand new and very clean. The staff is kind and helpful. There is a bus stop to Odawara & lake in front of this hotel and it is convenient and perfect for sightseeing.

Get access to onsen of the main building, historical site with good maintenance, good service

The Annex is near a popular onsen, but the onsens at the annex are great too. It’s the 4th bus stop from center. The bus run every 15-30 mins. Taxi isn’t so expensive either. Our room was very spacious. I highly recommend this place c

Beautiful traditional wood building. Have access to the main building’s onsen. Very helpful staff. Room is super clean. Noise from the main street during night and early morning is not pleasant. Also the room has strong wood smell.

Excellent place to stay in Hakone! Wonderful traditional Japanese room. Very spacious too. The staff were lovely and helpful and the free room amenities were excellent. I went into the female onsen late at night and it was beautiful and peacefully quiet.

Loved this place a few rules go with it for an amazing experience . breakfast is awesome

Our stay couldn’t have been more wonderful. Our hostess was lovely. Breakfast was incredible. The room was beautiful. The onsen was relaxing. The location was the best, walkable to food but far away enough. Thank you.

Kansuiro annex was amazing. Room and facilities were clean and nice. Forest,River and waterfall near the hotel are amazing. Their public onsen was very beautiful and quiet, I was alone all the time there. I will stay here again next time. Their staff was very polite and welcoming. Excellent work!