Broken bathroom fixtures and tables they need a revamp and refresh of the facility and furnishings

Nice hotel for an overnight stay the restaurant had many options.

Urban by CityBlue in Kigali was a great stay! It is centrally located in a very walkable and safe area of Kigali. It is in close proximity to great restaurants and coffee shops as well as close enough to the downtown area to get there easily but far enough away to be quiet. Yet, it also has its own excellent restaurant with amazing views of the city. The staff was excellent and extremely responsive. The room was cleaned exquisitely each day, the water was powerful and hot, room service prompt, and the breakfast good.

I really enjoyed staying here with all the comforts after weeks in small towns and days of hiking trails in national parks. Will always remember this place!

When I arrived my first room was downstairs on the 1st floor. It felt like I was in a dungeon. The Wi-Fi didn’t work, it felt closed in somehow. But, as soon as I mentioned my dissatisfaction w the room I was moved right away to a room on the 3rd floor. The rooms are spacious. Housekeeping is fantastic. The bathroom is humongous, and the staff’s incredible! One complaint is that carpet in both rooms needs to be changed. I wore shoes the whole time because I didn’t want to walk on it.

This is simply the best hotel in its category in Kigali. Modern, very clean, massive rooms, all facilities and in a good location. I highly recommend this hotel and do not even bother looking for another place to stay. Rooftop restaurant has amazing views and offers fantastic range of top dishes and wines. Enjoy!

It was a good stay

It was a good short stay

Urban by CityBlue, Kigali, is located near the city centre. The room is large and the bed can fit 2-3 people. Daily room service is provided. The hotel staffs were very friendly. The hotel restaurant has a lot of food options to offer.

The elevator was broken the entire time.

Good location close to the city. Very polite and welcoming staff. Good sized rooms and a pleasant rooftop restaurant.

Staff was amazing hotel was very clean and location was close to a lot of amenities would definitely book a stay here again.

Nice boutique hotel. Rooms are spacious and comfortable. Staff are friendly and helpful. Breakfast is good. Location is good, walking distance to town.

Excellent!

Booking my mum’s & my stay at this boutique hotel was the best decision we made in terms of our entire trip to Kigali. The staff are so professional; approachable & friendly. Our room was huge & felt like home right from the get go. The restaurant upstairs serves delicious meals & has beautiful views of the city.

Rooftop restaurant and also topography of the place.

My stay was amazing! All staff from reception, housekeeping to tje restaurant was very attentive and helpful

The Urban is a good boutique hotel but lately the housekeeping staff has been Slacking in their duties. Management needs to ensure the staff deliver in their duties. Never take repeat customers for granted. Always respond to issues raised.

Everything was great, The hotel is really comfortable and clean. The only complaint is the Wifi. Kigali has pretty good internet but this hotel it is nearly unusable. If you're in the city for business maybe re-consider or bring along a hotspot.

The staff is second to none. Very, very accommodating -- all first rate. I won't stay anywhere else after this trip.