Loved everything

It was a dream stating in such a mansion .Every detail was flawless and the staff was just fantastic .

Fresh breakfast, clean rooms, amazing staff very helpful

Amazing service and hospitality. Unlike anything you’ll ever experience in the states everyone was so kind and friendly and went above and beyond for us. The hotel is an absolute beauty and restaurant is delicious! Thank you all

Beautiful hotel that felt like a grand home, excellent service at reception, in dining room and housekeeping, amazing garden. Also very central location near 2 beautiful plazas. Making for Negronis right in the room!

Excellent service in an incredible historic setting. Small inconveniences due to building age - like lack of outlets - were easily overlooked.

Great service, clean suite, friendly staff!

Location, clean room, staff

非常棒，尤其是员工值得夸奖

Great clean facilities with wonderful staff.

room has no sound proof at all floors are very creeky front staff was excellent breakfast was very average

Clean quiet room, amazing gardens, friendly wonderful staff, a calm oasis within the beautiful historic district. Close to so many things; walkable area--no car needed.

The staff were excellent. Very kind and helpful. It is a service driven hotel. I really appreciated it.

Todo super bien

Food and service was great

We had an amazing stay at Mansion Alcazar. The hotel has this classic cozy vibe and the room was incredibly beautiful!! It has also a great location near Cuenca's historic centre, but far enough so that the noise and movement of people didn't disturb us. The complimentary breakfast was delicious and assorted, we enjoyed local cuisine as well as american-style dishes. The Staff were super friendly and even helped us reserve a local tour to Cajas. If I had just one suggestion, is that our room was probably near the kitchen and in the early morning while sleeping we could hear the Staff talking and we woke up. As I said, probably due to our room's location. However, we would still return anytime!

The room was nice and the decor was perfect for this type of hotel. This is an older type hotel with hard wooden floors. The walls are very thin so be mindful of this. You can hear everything going on in the other rooms. Very interesting place to stay. The hotel staff were very professional and attentive. The room was comfortable and clean.

Love the place. It being so historic, the garde is beautiful. Something that will make it a plus will be having airport transfer, included in the stay.

The front desk staff were incredibly helpful. The garden is stunning and A Feast for all of the senses. The room was very comfortable and the hot water bottle they put in the bed at night made it incredibly cozy and delightful

Such a beautiful hotel showing the culture and history yet upgrades for comfort. The lobby is amazing with a fountain and plenty of couches and chairs to rest and enjoy the peace. The numerous antiques took us back in time to the craftmanship of an earlier time. The garden was also beautiful with places to sit and enjoy.