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We stayed on the 6th floor. We had a power cut for 35 minutes! I have never stayed in a five star hotel with a power cut! My wife was in the shower when everything went dark and this was terrible experience! I have expressed my utmost unhappiness with the front desk! I wish the hotel had at least an emergency power system or something similar!

Exceptional stay at the Hyatt in Addis Ababa! The concierge staff were truly outstanding—assisting seamlessly with all of our transportation arrangements and offering excellent recommendations that made our visit so much easier and more enjoyable. The front desk team was equally impressive, accommodating an early check-in after a long journey and providing helpful suggestions for things to do and see in the city. The level of service was warm, professional, and genuinely welcoming throughout our stay. Highly recommend for anyone visiting Addis!

Best place to stay in Addis!

Great staff and facility

Look, the property is clean and beautiful but the staff who work in the bar and cocktail are terrible! What makes a hotel stay great is not just the amenities and property which is top of the line but the people/staff which was one of the worst I have ever seen! Imagine waiting with your partner for more than an hour to get a beer or a cocktail or a macchiato! And then wait another 30 minutes after you order for the order to show up. Yeah, it happened every time we were there (5 days). Once awhile a gap in customer experience is okay, it happens! But this was consistently bad! I could tell by just watching how the staff in the bars/cafes are run, deep rooted bad customer service culture; lack of urgency and care every corner. Very disappointed, I wouldn’t recommend to anyone.

An excellent hotel!!! Staff work very well and is very nice and helpful. Congratulations!

Great overall

We had a wonderful stay at Hyatt Regency. From the moment we arrived, the staff were extremely welcoming, professional, and helpful. The check-in process was smooth and well organized. The room was very clean, comfortable, and well maintained. The hotel itself is beautiful, modern, and very well managed. We especially appreciated the excellent service and the friendly attitude of all the staff. Our stay was truly comfortable and stress-free. We highly recommend Hyatt Regency to anyone visiting Addis Ababa and will definitely stay here again in the future.

Perfect

Massage at spa was excellent and very relaxing - if you ask for it to be gentle! Only request is for non-feather pillows as they give the head & neck no support!

Genet Kidane was wonderful ! She went out of her way to make sure my day was absolutely great ! She’s very beautiful, professional, and very hospitable! There were other two women . . . Hana & Feven . . . Very helpful and very professional. Without these three women in the state would have been just OK . . . They made my stay very pleasurable and I will definitely come back again :)

There are so many amenities and facilities at this hotel. I didn't even get to explore most of them. I enjoyed the breakfast options, my room was clean and big, and the staff was very friendly and helpful.

Was less impressed with the Club Room, a waste of money to upgrade for me, but the staff were lovely!

Since I stepped into reception to check-in.. till the moment I got checked out, all was great.. the staff.. the room.. facilities.. room service.. restaurants.. spa.. everything was just wonderful…

Excellent hotel and staff

A pleasant stay. AC and wifi works great. We enjoyed the daily breakfast buffet before we went off exploring and kids always looked forward to it. Hotel was clean and everyone was over welcoming adding joy to our stay. I requested for a baby crib, microwave ahead of arriving and it was ready in the room waiting for me. They had high chairs in their restaurants as well. We stayed at Hayatt Addis very comfortably. Pool was great as well.

Every stay at the Hyatt Regency reminds me why it’s my top choice. The staff is always welcoming, the rooms are spotless and comfortable, and the overall experience feels effortlessly premium. As a frequent traveler, I truly appreciate the consistency and warmth your team delivers. Thanks for always making me feel at home.

Lovely hotel with great amenity. The breakfast was outstanding. Our room wasn’t the best - neither the fridge nor the AC worked. Also, the room layout isn’t ideal in that there’s no separate bathroom. For couples or solo that’s likely fine, but there’s no private space to dress or undress before entering the shower. Who ever you room with will see you naked!