Overall Ratings & Reviews Melia Dunas Beach Resort & Spa - All Inclusive

Rooms to far from the beach and resort stuff not very professional,,,,the food was just decent

This is not a 5* hotel. It is very obvious that the hotel does not maintain a large proprotion of their facilities. I had to change rooms 3 times due to a balcony door that would not shut, no working phones in the room (which meant having to walk back and forth to reception in a massive resort) and general uncleanliness of the rooms (mold in the bathroom, and walls stained with squashed insects by previous guests). I also complained about my air conditioning blowing hit air which took more than 24hours to fix. The food options were very poor and some food items I was served were inedible. The poor service also extends to the staff, though some are polite on approach, they are very indifferent and issues are not sorted in a timely way. I would not stay here again. My stay was so poor I checked out early to stay in a different hotel.

The hotel is nice, a little tired but nice. Unfortunately on day 2 I got the most severe food poisoning ever - 24 hours of vomiting, Diarrhoea, fever, chills, nausea etc. and then went to see the on-site Dr. I spent 4 hours on a drip, and was discharged with medication for 3 further days - which cost me Euro430 The next few days, Thursday 13th to Saturday 15th, I was still under the weather, nausea and unable to eat properly, Sunday 16th, I still couldn't eat but felt a little better. It's now been a week (19th March) and I am still unable to eat properly and waiting to see my GP I spoke to Guest Services and they said "I can't prove I didn't leave the resort so they hold zero accountability" They wished me better but never said sorry - they also lied to me saying no one else got sick - I took a very bad turn on flight home and air stewards looking after me, said they had 3 others on the flight from the Melia Dunas with the same symptoms I spent 5 of the 7 days there sick, unable to eat more than white rice / bread rolls It's not a cheap holiday and zero apologies, just lies and the offer to "bring me food to my room" So angry!

Me and my family stayed at this resort for three days and the overall experiencing was good. Staff is very friendly every-time you ask any questions they are more than happy to answer. If you have kids this resort is for you, they have a children’s pool, children’s club and activities throughout the week. The food in general if your not a picky eater it’s good, they have the main buffet and three other restaurantes you can reserve for lunch/dinner.

Impressed with the level of service. Avid traveler and this Resort exceeded my expectations. Please consider VIP upgrades to have the opportunity to visit other affiliate resorts for dinning.

We loved everything can’t wait to come back

I'm not a fan of resorts when I am on holiday but this was a very good experience. Cleanliness is the most important thing for me and the hotel was very clean, even the courtesy rooms. Buffett could do with some variety as there is a lot of pork. A map or tour of the grounds on arrival would prove beneficial so you know what the resort has available along with the entertainment itinerary.

The best I love two day bust really good thank you very much

Fantastic stay at a great resort with great facilities, thoughtful and responsive staff, on a fantastic island with loads to do.

Theres was no stay, Thea did not have a Rom for us and we have for it.

We booked and paid a hotel room for 3 persons from 24-25/11 through hotels.com and even though we had a booking confirmation, the receptionist told us that there were no rooms available. So we were standing late night without a place to sleep!. Unacceptable breach of trust and they failed to take just the slightest responsibility for their errors. Stay away! Do not put any trust in these people.

Staff was friendly. Very big property. Beautiful beach scenery. I wish there were more snack/food areas if you missed buffet time slots.

It was very good but if you want to try other restaurants on site you have to book them from day one ( mistake we've made).

In general was a really good experience, our room was nearby the pool ans the restaurant. We couldn't enjoy the A la Carte restaurants for dinner as they were fully booked, we were hiven the lunch option but we didn't take it. The food in the buffet we really good and the variety from lical food to international cuisine. Only issue was the towels in the room, the moment they take it to replace you suffer to get new ones has they only bring it by dinner time, and if you were lucky to get one. I had to call housekeeping 3 times on the same night to get one.

The staff are great and professional. The food and the drinks could be a little better.

My phone did not work for the duration of my stay and they never fixed it.

Lots of positives. The hotel was spotlessly clean. Our bedroom recieved a thorough clean each day and we received fresh towels each day. Lots of food choices including a buffet and several a la carte. We were here 1 week amd had no problems booking a different restaurant each night by going to the booking service at 1030 in the odyssey bar ( next to the piano). Food was excellent. Hotel has several pools and direct access to the beach. No problems getting a sunbed. No mosquitos but bring your spray just in case.

It's a large and well maintained hotel complex on a stretch of excellent beach. We loved the location, the weather of course, lots of wildlife, birds, turtles and butterflies. The staff are mostly young in age and very friendly and helpful. Service in the bars, restaurants and poolside are all very good. The housekeeping for our room often didn't turn up until 6pm and on the last 2 days we were there they didn't turn up at all. This was despite our leaving the 'please clean our room' notice on our door for them to see. I phoned down to reception a couple of times but reception did not answer. That wasn't very good and not what we would expect from a 5-star hotel.

Awesome hotel. Staff was amazing.

Very disappointed with Josimar front desk staff he was unprofessional with us he don’t know how to treat the customer...but I appreciate you Stephanie for the great service keep doing what you do to make us happy