I booked a 4-night stay here and was forced to check out immediately upon seeing the room and hotel facilities.
As soon as I got out of the elevator and into my room, I was immediately greeted by a flood. The bathroom was dim and full of small spiders. The hairdryer was black and looked old, and there was no shower cap.
The room was also damp, with the wooden bed frames damp and damaged, full of small stars and spiders. The bed wasn't clean, and the floor was bumpy. My room was 5805 (if I'm not mistaken).
It's truly unfortunate that it's not well-maintained for a "4-star" hotel. These facilities are far from being considered a "4-star" hotel.
I even asked the hotel to replace the bathroom lights because they were so dim and inadequate. But after seeing everything else, my husband and I decided not to stay and immediately moved to another hotel. The hotel didn't even offer a refund (because I booked through Traveloka and it said "refundable"); if the hotel had good intentions, they should have offered compensation, as this was my right as a customer. I also didn't want to change hotels at 11 PM and book another one. It would be a huge loss.
This hotel is very disappointing, and I hope no other customer like me ever finds themselves in a similar situation. It's like a scam, far from what the reviews say.