8.4
Very Good
From 4,216 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.4

People often mention about Deka Hotel Surabaya HR Muhammad
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Staff Friendliness (33)
Accessibility (31)
Bedroom (31)
Room Space (29)
Ambiance (26)
Bathroom (25)
Surroundings (24)
Wifi (22)
Hotel Area (22)
Distance to City Center (21)
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Traveler Reviews Deka Hotel Surabaya HR Muhammad

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40
Customer reviews
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The staff were incredibly friendly and helpful. The room was spacious, clean, dan well-equipped with everything I needed. The location was perfect; close to restaurants, yet quiet enough for a good night’s sleep.
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T***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice for a business trip and good location.
1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear valued guest, Thank you for taking the time to give a review about your experience staying at our Deka hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing the best facilities for our guests. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan General Manager
V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I often stay here, the price is affordable even though the room is small but comfortable
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear valued guest, Thank you for taking the time to share your review of your stay at Deka Hotel. It is a pleasure to receive such positive feedback from us, and we are confident that this will motivate our entire team to continue improving our services. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Best regards, Budi Setiawan, General Manager
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a***s
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
The AC isn't working, there are cockroaches, the smell of cigarettes still lingers
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Accommodation's Reply
22 Jul 2025
Dear guest, thank you for taking the time to review your stay. We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We have forwarded this information to the relevant departments for further improvements and corrections, and this will be our focus in the future to further enhance our service standards. We take all reviews seriously to ensure every guest has a satisfying experience. Thank you again for taking the time to review us, and we look forward to improving your experience in the future. Best regards, Budi Setiawan, General Manager.
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Rina N. K. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Delicious breakfast with lots of choices😊🙏 Friendly staff. On day 1, the AC wasn't cold enough, the technician handled it immediately. Highly recommended hotel🌟🌟🌟🌟🌟
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Mrs. Rina N. Ke. S, Thank you for taking the time to share your review of your stay at Deka Hotel. We are delighted to receive such positive feedback, and we are confident that this will motivate our entire team to continue improving our services. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Best regards, Budi Setiawan, General Manager
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Nurul A. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Highly recommended for those looking for a staycation/vacation in West Surabaya. The service is excellent, and the hotel is comfortable, clean, and fragrant.
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Accommodation's Reply
18 Jul 2025
Dear Ms. Nurul A. H, thank you for taking the time to share your review of your stay at Deka Hotel. It is a pleasure to receive such positive feedback from you, and we are confident that this will motivate our entire team to continue improving our services. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Best regards, Budi Setiawan, General Manager.
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E***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Good location, easy to find, near Pakuwon Mall, friendly staff, clean room, spacious parking lot.
1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Our Loyalty Guest, Thank you for the good review about your experience at Deka hotel. We are glad that you have enjoyed your stay. We will share this good review with our staff as motivation to continue to improve our services. For your information, we have a new room type that is more spacious with a different design in the hope of providing the best facilities for our guests. We hope to see you again soon on your next visit to Deka hotel. Warm Regards, Budi Setiawan General Manager
M***d
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
Overall it's good, but the room is too small and the bed is also small, but the service and cleanliness are good, there is valet service too, the food is also okay
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for your kind review regarding your stay at Deka Hotel. For your information, we have a new, more spacious room type with a different design from the room you booked previously. We hope to provide better facilities to improve our service. We would be happy to show it to you on your next visit. We are glad that you have enjoyed your stay. We will share this good review with our staff as motivation to continue improving our service. We hope to see you again soon on your next visit to Deka Hotel. Warm Regards, Budi Setiawan, General Manager
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D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The room was okay but I found some insects
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Accommodation's Reply
07 Jul 2025
Dear Our Lovely guest, Thank you for taking your time to write a review about your stay at Our Hotel. Allow us on behalf of the Management to apologize for the inconvenience caused by what you conveyed. We will immediately convey any cleanliness and room condition issues to the relevant departments for necessary improvements and repairs. Your review has become an important note for us so that we can provide better quality services and facilities in the future. We hope to see you again soon on your next stay. Best Regards, Budi Setiawan. General Manager.
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Farid K.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 8 week(s) ago
Getting a smoking room makes it uncomfortable because the cigarette smell can't be completely removed even though they say it's been cleaned. When I checked in, I asked for a non-smoking room but it was full. Hopefully in the future there will be more non-smoking rooms.
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Accommodation's Reply
23 Jun 2025
Dear Mr. Farid ke, thank you for your good review about your stay at Deka hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Clean, fragrant, nice, strategic, parking is ok. Only one lift is working, so waiting a long time. It's the same as being renovated in the morning - evening
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1 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager.
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Sunarti A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Overall I like everything and will recommend it to my friends and family.
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Mrs. Sunarti A. S, Thank you for your kind review regarding your stay at Deka Hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing better facilities as an improvement of our service, we would be happy to show it to you on your next visit. We are glad that you have enjoyed your visit. We will share this kind review with our staff as motivation to continue improving our service. We hope to see you again on your next visit to Deka Hotel. Warm Regards, Budi Setiawan. General Manager
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
One of the strategic hotels on 0 Jalan Surabaya Barat, easy vehicle access to go anywhere, have booked the Deka Hotel several times, with good service and friendly staff.
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you for your kind review regarding your stay experience at Deka Hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing better facilities as an improvement of our service, we would be happy to show it to you on your next visit. We are glad that you have enjoyed your visit. We will share this kind review with our staff as motivation to continue improving our service. We hope to see you again on your next visit to Deka Hotel. Warm Regards, Budi Setiawan. General Manager
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H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Good staff, good location, overall it's good.
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Accommodation's Reply
09 Jun 2025
Dear valued guest, Thank you for taking the time to give a review about your experience staying at our Deka hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing the best facilities for our guests. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan General Manager
y***p
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Hotel staff is friendly and service is ok 👍
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Valued Guest, thank you for your good review about your experience staying at Deka hotel. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager.
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Adlan H.
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 13 week(s) ago
Alright, so this hotel has an advantage that not many others do: it's located on HR Muhammad Street—one of Surabaya’s main culinary and lifestyle hotspots. It’s right across from Vasa Hotel Surabaya. The price is affordable and totally worth it. The bed is comfortable, and the dining area serves good food. There’s just one thing that felt a bit inconvenient: there’s no spacious table to place larger bags or belongings. Other than that, everything’s great. Just right.
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Accommodation's Reply
24 May 2025
Dear Mr Adlan, Thank you for taking the time to give a review about your experience staying at our Deka hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing the best facilities for our guests. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan General Manager
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Strategic location, fast check-in.
1 people find it helpful
Accommodation's Reply
16 May 2025
Dear our lovely guest, Thank you for the good review about your experience at Deka hotel. We are glad that you have enjoyed your stay. We will share this good review with our staff as motivation to continue to improve our services. We hope to see you again soon on your next visit to Deka hotel. Warm Regards, Budi Setiawan General Manager
H***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
the hotel staff is friendly, the bedroom and bathroom are quite clean, the bathroom is spacious. quite satisfied.
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2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager.
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L***i
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 14 week(s) ago
It was requested when booking a non-smoking room. Given a smoking room. The room smells of cigarettes.
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Accommodation's Reply
06 May 2025
Dear Valued Guest, thank you for taking the time to provide a review of your visit. On behalf of the Management, we apologize for any inconvenience caused regarding what you have conveyed. For your information, the selection of smoking or non-smoking rooms is based on availability on the day of check-in, but we will try our best to provide the best options for each guest. Your review will remain an important note for us to be able to provide better quality of service and facilities in the future. We hope to see you again on your next visit to Deka Hotel. Respectfully, Budi Setiawan. General Manager
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k***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Recommended hotel if you go to Surabaya. The hotel is not big, but the rooms are really great, especially the executive rooms. Clean, comfortable, and very fresh. My favorite hotel if you go to Surabaya. Continued success, sis.
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Accommodation's Reply
30 Apr 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager.
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Number of reviews per page
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