We had an absolutely lovely time here. The staff was very kind and responsive. The included breakfast was very good and had enough options to vary it each day. If you need anything, you can call and they're quick to bring it. If you plan to use Gojek or Grab services, they're not allowed to pick up from the hotel, and the hotel taxis are more expensive but convenient. There's a free shield available to Ubud downtown before 4 PM, but after 4 you'll have to pay, so just be aware of that. Overall, we had a wonderful 3 nights here and would definitely stay again. We had the rice field view room with a jacuzzi and a pool. I'd probably not bother with the rice field view the next time since we didn't really sit in front of it much and just save a little money on one of the other rooms.