7.6
Pleasant
From 26 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.6

Meal

8.2

Location

7.7

Service and Facilites

7.7

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Traveler Reviews RUMA Dago

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40
Customer reviews
Hendro A.
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6.1
/10
Reviewed 222 week(s) ago
Sebenarnya mah kamar nya enak bersih, lokasinya juga strategis, dkt sama mana2, tapi banyak banget kekurangan nya. sabun mandi sama shampo kosong, tidak disediain sikat gigi dan odol, air panas juga tidak ada, tv lagi gangguan kata tetehnya mah. Air putih juga di kasihnya hiji wae.
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Accommodation's Reply
23 Apr 2021
Dear Mr. Hendro, We apologize profusely for the unpleasant experience when you stay at our accommodation. Previously we had informed that our TV facilities were having problems / disturbances, we guarantee that we listened to your input in the room facilities and bathroom amenities as well as our reception service. We also guarantee that we will do everything we can to fix things for a pleasant stay. Sorry for the inconvenience. Thank you for your visit. Warm regards, RUMA Hostel
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Medhinta S. F.
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9.4
/10
Reviewed 222 week(s) ago
Awalnya ragu karena reviewnya 7, pas dateng puas banget menginap disitu. kasur besar, tempat bersih, sprei handuk wangi. markotop deh.
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Accommodation's Reply
19 Apr 2021
Dear Ms. Medhinta, Thank you for trusting us as your stay. Hopefully we can meet again in the near future. Have a nice day. Best Regards, RUMA Hostel
Muhamad Ihsan Fauzi
icon-origin-TRAVELOKA
5.2
/10
Reviewed 236 week(s) ago
The bathroom was dirty and toiletries were not provided properly. unethical staff. I checked-in at 8pm and came to the lobby with my future husband.We already explained that only my future husband would stay at the hotel and we already understood the rules that were proposed when we both came to the lobby. (Not allowed to be an unmarried couple stay at the hostel) After check-in I helped my prospective husband enter the items into the room with the room door open and I had permission to go to the lobby first to take my future husband to the room which is only about 3 mins. But the staff in the lobby then called other staff and when I got to the lobby I was handed back the same hostel rules as if to kick me out. The conditions were raining heavily, we were already exhausted due to all day activities but the staff was very rude. Then we asked for soap and shampoo, they gave refill soap and shampoo sachets. Please if you are not ready to run the business then don 'the very bad service. very not recommended.
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Accommodation's Reply
08 Jan 2021
Dear Mr. Ihsan, We apologize profusely for the unpleasant experience when you stay at our accommodation. Previously, we had informed us about the rules and regulations that exist in us. We guarantee that we listen to your input on the room facilities and bathroom amenities as well as our reception service. We also guarantee that we will do everything we can to improve things for a pleasant stay. Sorry for the inconvenience. Thank you for your visit. Warm regards, RUMA Hostel
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yolasastra y. g.
icon-Business
Business
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6.0
/10
Reviewed 236 week(s) ago
The staff is lacking, there is no drinking water in the room. no toothbrush, sheets not replaced, no cleanliness. Dirty AC. TV has no signal. Slow WiFi. no ob officer.
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Accommodation's Reply
06 Jan 2021
Dear Mr. Astra, We apologize profusely for the unpleasant experience when you stay at our accommodation. Previously we had informed that our TV facilities were having problems / disturbances, we guarantee that we listened to your input in the room facilities and bathroom amenities as well as our reception service. We also guarantee that we will do everything we can to improve things for a pleasant stay. Sorry for the inconvenience. Thank you for your visit. Warm regards, RUMA Hostel
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Dee V.
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6.0
/10
Reviewed 260 week(s) ago
The TV was broken and there was no soap and others, even though the price is quite a lot.
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Accommodation's Reply
22 Jul 2020
Dear Nn. Dinda, We apologize profusely for an unpleasant experience when you stay at our accommodation. Previously we have informed that our TV facilities are having problems / disturbances, we guarantee that we listen to your input in the room facilities and bathroom equipment as well as our receptionist services. We also guarantee that we will do everything we can to improve these things for a pleasant stay. Sorry for the inconvenience. Thank you for your visit. Warm regards, RUMA Hostel
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Dorothea N. L.
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8.5
/10
Reviewed 276 week(s) ago
Nice to stay and clean.but need more space for parking lot
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Muhamad R.
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8.5
/10
Reviewed 276 week(s) ago
Not bad for the budget price, smooth WiFi, cold air conditioner. Pretty decent bathroom.
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Eka A.
icon-Backpacking
Backpacking
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8.5
/10
Reviewed 279 week(s) ago
Nice hostel.. feels like home, amenitiesnya lengkap dengan harga lowbudget.. keep it like this ya..
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Accommodation's Reply
08 Mar 2020
Dear Ms. Ayuningtyas, Thank you for trusting us as your stay. hopefully we can meet again in the near future. have a nice day. Best Regards, RUMA.
Eka A.
icon-Backpacking
Backpacking
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8.5
/10
Reviewed 279 week(s) ago
Nice hostel, complete amenities, close to places to eat.
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Accommodation's Reply
08 Mar 2020
Dear Ms. Ayuningtyas, Thank you for trusting us as your stay. hopefully we can meet again in the near future. have a nice day. Best Regards, RUMA.
Nur A. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 284 week(s) ago
Ruma hostel is good accommodation in Bandung , rooms clean , staff friendly and strategi location 👍.
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Accommodation's Reply
04 Feb 2020
Dear Mr. Argha, Thank you for trusting us as your stay. hopefully we can meet again in the near future. have a nice day. Best Regards, RUMA.
Gilank R. B.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 285 week(s) ago
the Hostel is really nice, they have a clean and tidy room. the staff is super friendly, will help you with any kind of things. Great ambience and a nice weather. the price is also affordable. and its look like they build another space for dormitory, ah can't wait. for sure I will coming back. recommended.
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Accommodation's Reply
29 Jan 2020
Dear, Mr. Gilang.. Thaank you for trusting RUMA as your stay. hopefully we'll meet again in the near future. have a good day. Best Regards, RUMA.
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