Overall Ratings & Reviews Home2 Suites by Hilton Charlotte Airport

We had poor water pressure and no one came to fix it after texting about it twice. The bathroom door wouldn’t close. Paying for parking was ridiculous. Pool was a tiny rectangle. We will not be staying here again.

Fantastic staff!

Easy checkin and chrck out

Stay was amazing! Very clean!

The air conditioner was not fixed after staff said it would be. I only slept for 4 hours bevause of this. I paid for parking but I got a notice that I didnt . Morning clerk was useless in helping me figure out the parking pass validation. I asked for compensation of a reduced room rate and the front clerk was usless in giving me the infotmation to request this The Hotel was nice. The Room was nice minus the ac and the rmomg staff not helpimg us.

Service was ok, staff was ok, not service oriented, for instance, breakfast items were labeled wrong or in the wrong spots for serving. Exercise room had cleaning towels but they were dry not moist for cleaning. Had to pay for parking, was not informed until we arrived. When asked about parking, it was due to others parking long periods of time because of the near by airport. The hotel should know who there customers are they asked for our license. Really no good customer experience. Cleaning staff came to our room twice way before checkout on the last day, we seemed rush to leave.

Great overnight spot

Great "near the airport" place to stay. Only reason I dropped a star was that we wanted to take a walk, since we had 6 hours before flight, and these hotels are between two freeways with sidewalks that go nowhere.

The stay was awesome

Nice

It was ok. By the airport so we got charged 10.99 parking fee that irritated me. The male at the desk was not very friendly and i couldn't hardly understand him. He double charged us and the girl on days caught it and fixed it and then told us about it. So that was nice of her.

Convenient to airport. But no restaurant or bar, had to walk next door to the Holiday In. To get food

Staff is super nice and polite, but they seem to be understaffed. THe mini suite needs updating. HVAC system is old , makes noise and did not work. Tech came twice and couldn;t fix it. We were supposed to be moved to another suite but it was supposed to be available the next morning , we waited but no one told us if it was ready. I just went to Target and bought a heater. Breakfast was very good.

Airport shuttle was quick and so was check in. The bed was a little uncomfortable. Was just a sleep until our next flight. No complaints

Nice room, friendly service, nice breakfast

The staff were professional and they assisted us with our check-in process. Water and other young lady at the front desk I don’t wanna miss pronounce her name but she helped us check-in I think is Cerenzia Please forgive me if I spelled it wrong but she was very helpful the place was clean the food was good and I will come and stay again

Clean, fast, friendly service. Very easy to get to and from the airport. Breakfast was a perk.

The property was clean the staff was very friendly

It was great I got the rest I needed and the bed was so comfortable

Easy drive to airport from hotel, clean and quiet.