Staff, in particular Samina who facilitated check in and check Saikot who helped with using the washing machine were responsive and a pleasure to deal with.

Excellent staff, friendly, welcoming, always happy to help. The facilities are great. My second stay and I will be back when I am next in the area.

Great staff

Friendly check in. Quiet clean room, comfy bed, nice shower. Complimentary water in fridge and kettle and nespresso machine. Small kitchen area with sink and combi oven/ microwave .Good quality glassware and crockery. Nice breakfast in 5th floor lounge area. Easy walk to Aldgate East tube.

Perfectly situated and loads to do close by

Hotels.com silver benefit shown in property listing was not provided and refused when requested

Check in process was smooth and quick. Staff was friendly and gave us tips for navigating the area. Breakfast was good, fresh, and had gluten free options. Linens on bed for original room were dirty, but staff corrected promptly with room change and apology for the inconvenience.

Nice welcome on arrival and convenient location for tube

I would say that the hotel is very well situated and the staff takes good care about you.

The room was very clean, the staff was friendly and helpful, and the hotel's location is excellent.

My stay at the Gate was great! The room was perfect - clean, roomy and comfortable! We managed to check in early at no cost thanks to Victoria! She was really friendly and helpful and made my stay. The access to the lounge is a great touch- with free soft drinks 24/7. The terrace outside would be lovely in the summer.

Lovely room

The room was exceptionally clean and modern the bed was comfy and the pillows were amazing

Wonderful rooms and view of city

Great location, clean room ,

Great location, really comfortable bed, residents lounge is a lovely space.

Spotless room Friendly staff

This was a great hotel right near the Aldgate East tube station Staff helpful and friendly Got a room upgrade Room was clean and quiet Bed comfy Perfect stay would stay here again and highly recommend 🙂

Convenient location, cool decor, friendly staff. Loved the Le Labo bathroom products and lounge with coffee on tap.

Room spotless. Great location Very friendly staff. Will 100%stay again